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Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic

Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic

Seda Yildirim, Seda H. Bostanci
Copyright: © 2022 |Pages: 25
ISBN13: 9781799884767|ISBN10: 1799884767|EISBN13: 9781799884774
DOI: 10.4018/978-1-7998-8476-7.ch003
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MLA

Yildirim, Seda, and Seda H. Bostanci. "Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic." Handbook of Research on Applying Emerging Technologies Across Multiple Disciplines, edited by Emiliano Marchisio, IGI Global, 2022, pp. 30-54. https://doi.org/10.4018/978-1-7998-8476-7.ch003

APA

Yildirim, S. & Bostanci, S. H. (2022). Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic. In E. Marchisio (Ed.), Handbook of Research on Applying Emerging Technologies Across Multiple Disciplines (pp. 30-54). IGI Global. https://doi.org/10.4018/978-1-7998-8476-7.ch003

Chicago

Yildirim, Seda, and Seda H. Bostanci. "Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic." In Handbook of Research on Applying Emerging Technologies Across Multiple Disciplines, edited by Emiliano Marchisio, 30-54. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-8476-7.ch003

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Abstract

The world has welcomed digital transformation during the COVID-19 pandemic. Citizens and governments began their travel from public services to e-public services. However, there are already launched programs for e-government of digital transformation. It is a fact that the COVID-19 pandemic accelerated the adaptation of digital transformation in public services in developing countries. This study aims to present new evidence for the management of e-public services through functional service management model. In this context, Turkey is selected as a sample country based on United Nations E-Government Development Index (EGDI) results. Turkey has accelerated its digital transformation in public services for five years. In addition, the Turkish government is observed to be successful in providing and sustaining public services through digital platforms. The study focuses on determining the functional management approach to examine the working way of e-public services.

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