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Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework

Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework

Tereza Raquel Merlo
Copyright: © 2022 |Pages: 26
ISBN13: 9781668444313|ISBN10: 1668444313|ISBN13 Softcover: 9781668444320|EISBN13: 9781668444337
DOI: 10.4018/978-1-6684-4431-3.ch011
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MLA

Merlo, Tereza Raquel. "Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework." Understanding, Implementing, and Evaluating Knowledge Management in Business Settings, edited by Tereza Raquel Merlo, IGI Global, 2022, pp. 210-235. https://doi.org/10.4018/978-1-6684-4431-3.ch011

APA

Merlo, T. R. (2022). Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework. In T. Merlo (Ed.), Understanding, Implementing, and Evaluating Knowledge Management in Business Settings (pp. 210-235). IGI Global. https://doi.org/10.4018/978-1-6684-4431-3.ch011

Chicago

Merlo, Tereza Raquel. "Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework." In Understanding, Implementing, and Evaluating Knowledge Management in Business Settings, edited by Tereza Raquel Merlo, 210-235. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-6684-4431-3.ch011

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Abstract

The exponential growth of digital data generation and consumption in the past decade has ignited new discussions about the relevance and impact of knowledge management (KM) on individuals and businesses. This chapter presents a literature review examining knowledge management and systems of learning as well as some of the critical factors to be considered in the design, implementation, and evaluation of metrics for KM implementation success. It highlights the role of leadership and the importance of valuing knowledge workers for effective KM and KMS practices, and the design of knowledge metrics focused on learning and growth within the scope of the balanced scorecard framework and the possibilities of a Web 4.0 data processing environment in a competitive globalized market.

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