Welcome to the InfoSci Platform
Reference Hub2
RPA Implementation and the Digitalization of Logistics Operations in the COVID-19 Era: A Case Study

RPA Implementation and the Digitalization of Logistics Operations in the COVID-19 Era: A Case Study

Eric Gaston Lambourdiere, Elsa Laurence Corbin, Hervé Ledru
Copyright: © 2022 |Pages: 23
ISBN13: 9781799897156|ISBN10: 179989715X|ISBN13 Softcover: 9781799897163|EISBN13: 9781799897170
DOI: 10.4018/978-1-7998-9715-6.ch005
Cite Chapter Cite Chapter

MLA

Lambourdiere, Eric Gaston, et al. "RPA Implementation and the Digitalization of Logistics Operations in the COVID-19 Era: A Case Study." Increasing Supply Chain Performance in Digital Society, edited by Ramona Diana Leon, et al., IGI Global, 2022, pp. 78-100. https://doi.org/10.4018/978-1-7998-9715-6.ch005

APA

Lambourdiere, E. G., Corbin, E. L., & Ledru, H. (2022). RPA Implementation and the Digitalization of Logistics Operations in the COVID-19 Era: A Case Study. In R. Leon, R. Rodriguez-Rodriguez, & J. Alfaro-Saiz (Eds.), Increasing Supply Chain Performance in Digital Society (pp. 78-100). IGI Global. https://doi.org/10.4018/978-1-7998-9715-6.ch005

Chicago

Lambourdiere, Eric Gaston, Elsa Laurence Corbin, and Hervé Ledru. "RPA Implementation and the Digitalization of Logistics Operations in the COVID-19 Era: A Case Study." In Increasing Supply Chain Performance in Digital Society, edited by Ramona Diana Leon, Raul Rodriguez-Rodriguez, and Juan-Jose Alfaro-Saiz, 78-100. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-9715-6.ch005

Export Reference

Mendeley
Favorite

Abstract

The COVID-19 pandemic has altered many organizations' operations management and accelerated the failure of those without resilient supply chains. It has greatly accelerated organizations' adoption of digital technologies and digital transformation. Digital technologies such as robotic process automation (RPA) play important roles in companies' operations-management activities and digital supply-chain transformation in the COVID-19 era. However, empirical research on RPA implementation in supply chains remains scarce. To fill this research gap, this case study was conducted to examine a global retail company's RPA implementation initiative to enhance its digital supply-chain capabilities. The authors examined three key project phases: pre-implementation, implementation, and post-implementation. They identified patterns of managerial practices and challenges related to digital technology implementation. The findings could help other organizations understand the most important issues to be addressed when seeking to implement RPA for operations activities and supply-chain processes.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.