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Performance Management in Digital Transformation: A Strategy for Sustainability

Performance Management in Digital Transformation: A Strategy for Sustainability

Maheshwor Shrestha, Ranjan Kumar
Copyright: © 2022 |Pages: 23
ISBN13: 9781799897644|ISBN10: 1799897648|EISBN13: 9781799897651
DOI: 10.4018/978-1-7998-9764-4.ch001
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MLA

Shrestha, Maheshwor, and Ranjan Kumar. "Performance Management in Digital Transformation: A Strategy for Sustainability." Handbook of Research on Digital Transformation Management and Tools, edited by Richard Pettinger, et al., IGI Global, 2022, pp. 1-23. https://doi.org/10.4018/978-1-7998-9764-4.ch001

APA

Shrestha, M. & Kumar, R. (2022). Performance Management in Digital Transformation: A Strategy for Sustainability. In R. Pettinger, B. Gupta, A. Roja, & D. Cozmiuc (Eds.), Handbook of Research on Digital Transformation Management and Tools (pp. 1-23). IGI Global. https://doi.org/10.4018/978-1-7998-9764-4.ch001

Chicago

Shrestha, Maheshwor, and Ranjan Kumar. "Performance Management in Digital Transformation: A Strategy for Sustainability." In Handbook of Research on Digital Transformation Management and Tools, edited by Richard Pettinger, et al., 1-23. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-9764-4.ch001

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Abstract

This chapter gives a holistic overview of digital transformation and its impact on firm performance and highlights the strategy firms can adopt to become sustainable in the long run. Digital transformation has become a well-known phrase that is often used to describe a major IT overhaul. New digital technologies provide the game-changing potential for and grave dangers to businesses that established their success in the pre-digital era. Customer engagement and digitized solutions are two critical digital strategies that give the necessary direction for a digital transformation in any firm. With advanced information and communication technology (ICT), enterprises may create new content, apps, or services to provide them with a competitive edge. A digital services platform and an operational backbone are important for implementing the firm's business strategies. Digital transformation can improve business performance and contribute to sustainability. Sustainability has become an entrenched and overarching aspect of strategic planning for firms.

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