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Journey of FinTechs in India From Evolution to Revolution

Journey of FinTechs in India From Evolution to Revolution

Neha Gupta, Ankita Agarwal, Varun Agarwal
Copyright: © 2023 |Pages: 20
ISBN13: 9781668458532|ISBN10: 1668458535|ISBN13 Softcover: 9781668458549|EISBN13: 9781668458556
DOI: 10.4018/978-1-6684-5853-2.ch013
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MLA

Gupta, Neha, et al. "Journey of FinTechs in India From Evolution to Revolution." Handbook of Research on the Interplay Between Service Quality and Customer Delight, edited by Sarmistha Sarma and Neha Gupta, IGI Global, 2023, pp. 252-271. https://doi.org/10.4018/978-1-6684-5853-2.ch013

APA

Gupta, N., Agarwal, A., & Agarwal, V. (2023). Journey of FinTechs in India From Evolution to Revolution. In S. Sarma & N. Gupta (Eds.), Handbook of Research on the Interplay Between Service Quality and Customer Delight (pp. 252-271). IGI Global. https://doi.org/10.4018/978-1-6684-5853-2.ch013

Chicago

Gupta, Neha, Ankita Agarwal, and Varun Agarwal. "Journey of FinTechs in India From Evolution to Revolution." In Handbook of Research on the Interplay Between Service Quality and Customer Delight, edited by Sarmistha Sarma and Neha Gupta, 252-271. Hershey, PA: IGI Global, 2023. https://doi.org/10.4018/978-1-6684-5853-2.ch013

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Abstract

FinTech refers to the introduction of technology into the financial sector as a result of the development of digital technology. FinTech uses technology-savvy financial innovations to create business models that are advanced, operations, or new products/services. This has led to the development of new types of services, improved financial markets, and better financial institutions. India is moving towards a powerful environment that provides a platform for FinTech startups to become billion-dollar unicorns. FinTech in India has several goals, from opening new divisions to exploring overseas markets. India's economy, typically money-driven, has seen tremendous growth in FinTech by capitalising on the opportunities presented as a result of growth in e-commerce and greater smartphone penetration rates. Hence, based on a thorough literature review by using exploratory research method, this chapter seeks to study the growth and evolution of FinTech in India, with special reference to the COVID-19 pandemic.

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