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Performance and Science Mapping Analysis on Service Quality in the Healthcare Sector: A Bibliometric Analysis Using Scopus Database

Performance and Science Mapping Analysis on Service Quality in the Healthcare Sector: A Bibliometric Analysis Using Scopus Database

Jyotisankar Mishra, Pruthiranjan Dwibedi
Copyright: © 2023 |Pages: 24
ISBN13: 9781668458532|ISBN10: 1668458535|ISBN13 Softcover: 9781668458549|EISBN13: 9781668458556
DOI: 10.4018/978-1-6684-5853-2.ch015
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MLA

Mishra, Jyotisankar, and Pruthiranjan Dwibedi. "Performance and Science Mapping Analysis on Service Quality in the Healthcare Sector: A Bibliometric Analysis Using Scopus Database." Handbook of Research on the Interplay Between Service Quality and Customer Delight, edited by Sarmistha Sarma and Neha Gupta, IGI Global, 2023, pp. 290-313. https://doi.org/10.4018/978-1-6684-5853-2.ch015

APA

Mishra, J. & Dwibedi, P. (2023). Performance and Science Mapping Analysis on Service Quality in the Healthcare Sector: A Bibliometric Analysis Using Scopus Database. In S. Sarma & N. Gupta (Eds.), Handbook of Research on the Interplay Between Service Quality and Customer Delight (pp. 290-313). IGI Global. https://doi.org/10.4018/978-1-6684-5853-2.ch015

Chicago

Mishra, Jyotisankar, and Pruthiranjan Dwibedi. "Performance and Science Mapping Analysis on Service Quality in the Healthcare Sector: A Bibliometric Analysis Using Scopus Database." In Handbook of Research on the Interplay Between Service Quality and Customer Delight, edited by Sarmistha Sarma and Neha Gupta, 290-313. Hershey, PA: IGI Global, 2023. https://doi.org/10.4018/978-1-6684-5853-2.ch015

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Abstract

The authors conducted a bibliometric study of the aforesaid area of interest since healthcare service quality is becoming more important in the literature. Its goal is to look at the trends and patterns that have been observed in the literature on healthcare service quality. R Software is used for analysis. Performance analysis and science mapping programs of the software have been used for the study. Using the Scopus database, the publication pattern from 1996 to 2022 was examined. Two thousand one hundred seventeen articles in the subject area were found, retrieved, and used in the study. The most successful and well-known authors were recognised. Analysis of co-authorship and co-occurrence was done. The leading nations publishing of papers relating to healthcare service quality according to the results of co-authorship and co-occurrence have been analysed. The bibilometric study was carried out to find trends in the healthcare sector's service quality. The study's findings revealed a publication tendency that was perhaps growing and would continue to grow.

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