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A Review on Chatbot Personality and Its Expected Effects on Users

A Review on Chatbot Personality and Its Expected Effects on Users

Marta Ferreira, Belem Barbosa
Copyright: © 2023 |Pages: 22
ISBN13: 9781668462348|ISBN10: 1668462346|ISBN13 Softcover: 9781668462386|EISBN13: 9781668462355
DOI: 10.4018/978-1-6684-6234-8.ch010
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MLA

Ferreira, Marta, and Belem Barbosa. "A Review on Chatbot Personality and Its Expected Effects on Users." Trends, Applications, and Challenges of Chatbot Technology, edited by Mohammad Amin Kuhail, et al., IGI Global, 2023, pp. 222-243. https://doi.org/10.4018/978-1-6684-6234-8.ch010

APA

Ferreira, M. & Barbosa, B. (2023). A Review on Chatbot Personality and Its Expected Effects on Users. In M. Kuhail, B. Abu Shawar, & R. Hammad (Eds.), Trends, Applications, and Challenges of Chatbot Technology (pp. 222-243). IGI Global. https://doi.org/10.4018/978-1-6684-6234-8.ch010

Chicago

Ferreira, Marta, and Belem Barbosa. "A Review on Chatbot Personality and Its Expected Effects on Users." In Trends, Applications, and Challenges of Chatbot Technology, edited by Mohammad Amin Kuhail, Bayan Abu Shawar, and Rawad Hammad, 222-243. Hershey, PA: IGI Global, 2023. https://doi.org/10.4018/978-1-6684-6234-8.ch010

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Abstract

The main objectives of this chapter are to provide an overview of chatbot personality dimensions and to analyze the expected impacts on user behavior. To accomplish these objectives, the chapter provides a detailed review of the main contributions in the literature regarding this topic. It highlights the chatbot personality characteristics that are expected to foster user satisfaction, trust, loyalty, and engagement. This information is useful for both practitioners and researchers, particularly related to customer service, as it provides clear guidance on what characteristics to incorporate in chatbots and on what factors need to be further studied in the future.

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