Welcome to the InfoSci Platform
Reference Hub8
Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank

Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank

Monideepa Tarafdar, Sanjiv D. Vaidya
Copyright: © 2007 |Volume: 9 |Issue: 3 |Pages: 23
ISSN: 1548-7717|EISSN: 1548-7725|ISSN: 1548-7717|EISBN13: 9781615205066|EISSN: 1548-7725|DOI: 10.4018/jcit.2007070103
Cite Article Cite Article

MLA

Tarafdar, Monideepa, and Sanjiv D. Vaidya. "Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank." JCIT vol.9, no.3 2007: pp.27-49. http://doi.org/10.4018/jcit.2007070103

APA

Tarafdar, M. & Vaidya, S. D. (2007). Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank. Journal of Cases on Information Technology (JCIT), 9(3), 27-49. http://doi.org/10.4018/jcit.2007070103

Chicago

Tarafdar, Monideepa, and Sanjiv D. Vaidya. "Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank," Journal of Cases on Information Technology (JCIT) 9, no.3: 27-49. http://doi.org/10.4018/jcit.2007070103

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank’s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.