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Healthcare IT Project Failure: A Systems Perspective

Healthcare IT Project Failure: A Systems Perspective

Rajneesh Chowdhury, Ruth E. Butler, Steve Clarke
Copyright: © 2007 |Volume: 9 |Issue: 4 |Pages: 15
ISSN: 1548-7717|EISSN: 1548-7725|ISSN: 1548-7717|EISBN13: 9781615205059|EISSN: 1548-7725|DOI: 10.4018/jcit.2007100101
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MLA

Chowdhury, Rajneesh, et al. "Healthcare IT Project Failure: A Systems Perspective." JCIT vol.9, no.4 2007: pp.1-15. http://doi.org/10.4018/jcit.2007100101

APA

Chowdhury, R., Butler, R. E., & Clarke, S. (2007). Healthcare IT Project Failure: A Systems Perspective. Journal of Cases on Information Technology (JCIT), 9(4), 1-15. http://doi.org/10.4018/jcit.2007100101

Chicago

Chowdhury, Rajneesh, Ruth E. Butler, and Steve Clarke. "Healthcare IT Project Failure: A Systems Perspective," Journal of Cases on Information Technology (JCIT) 9, no.4: 1-15. http://doi.org/10.4018/jcit.2007100101

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Abstract

This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its kind in this part of the country. This information technology (IT) based project, commissioned as a pilot for the establishment of an information system to cater to the needs of ethnic minority languages, failed to make progress in-spite of its great potential, and the user satisfaction that it offered. The case presents a number of issues related to how the design and deployment of the project resulted in its lack of satisfactory progress. The findings from this case suggest why the project failed: the failure being a direct result of the approach taken to the project.

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