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A Qualitative Analysis of Challenges in Online Fraud Detection and Investigation

A Qualitative Analysis of Challenges in Online Fraud Detection and Investigation

Michelle Denise Espinoza
Copyright: © 2024 |Pages: 13
ISBN13: 9798369335550|EISBN13: 9798369335567
DOI: 10.4018/979-8-3693-3555-0.ch009
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MLA

Espinoza, Michelle Denise. "A Qualitative Analysis of Challenges in Online Fraud Detection and Investigation." Change Dynamics in Healthcare, Technological Innovations, and Complex Scenarios, edited by Darrell Norman Burrell, IGI Global, 2024, pp. 158-170. https://doi.org/10.4018/979-8-3693-3555-0.ch009

APA

Espinoza, M. D. (2024). A Qualitative Analysis of Challenges in Online Fraud Detection and Investigation. In D. Burrell (Ed.), Change Dynamics in Healthcare, Technological Innovations, and Complex Scenarios (pp. 158-170). IGI Global. https://doi.org/10.4018/979-8-3693-3555-0.ch009

Chicago

Espinoza, Michelle Denise. "A Qualitative Analysis of Challenges in Online Fraud Detection and Investigation." In Change Dynamics in Healthcare, Technological Innovations, and Complex Scenarios, edited by Darrell Norman Burrell, 158-170. Hershey, PA: IGI Global, 2024. https://doi.org/10.4018/979-8-3693-3555-0.ch009

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Abstract

This study employed a qualitative method through a focus group discussion with fraud prevention practitioners working in the insurance, ecommerce, and financial industries. During the discussion, examples of the paradoxical challenge of too-much-yet-too-little data emerge as well as examples of the interworking our digital and physical worlds. Based on grounded theory, the authors explore the various trends and challenges faced by practitioners and provide recommendations to enhance their firm's investigative capacity. This chapter contributes to the literature on online fraud detection and prevention by exploring the understudied problem of how resource constraints and data deluge contribute to the challenge of online fraud investigations and combines theory with insights from fraud analysts to give practitioners additional strategies to consider when implementing or enhancing their own fraud prevention programs.

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