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Sociotechnical Study of e-Business: Grappling with an Octopus

Sociotechnical Study of e-Business: Grappling with an Octopus

Chris W. Clegg, Catherine Chu, Steve Smithson, Alan Henney, Dianne Willis, Peter Jagodzinski, Brian Hopkins, Belen Icasati-Johanson, Steven Fleck, John Nicholls, Stuart Bennett, Frank Land, Malcolm Peltu, Malcolm Patterson
Copyright: © 2005 |Volume: 3 |Issue: 1 |Pages: 19
ISSN: 1539-2937|EISSN: 1539-2929|ISSN: 1539-2937|EISBN13: 9781615205349|EISSN: 1539-2929|DOI: 10.4018/jeco.2005010104
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MLA

Clegg, Chris W., et al. "Sociotechnical Study of e-Business: Grappling with an Octopus." JECO vol.3, no.1 2005: pp.53-71. http://doi.org/10.4018/jeco.2005010104

APA

Clegg, C. W., Chu, C., Smithson, S., Henney, A., Willis, D., Jagodzinski, P., Hopkins, B., Icasati-Johanson, B., Fleck, S., Nicholls, J., Bennett, S., Land, F., Peltu, M., & Patterson, M. (2005). Sociotechnical Study of e-Business: Grappling with an Octopus. Journal of Electronic Commerce in Organizations (JECO), 3(1), 53-71. http://doi.org/10.4018/jeco.2005010104

Chicago

Clegg, Chris W., et al. "Sociotechnical Study of e-Business: Grappling with an Octopus," Journal of Electronic Commerce in Organizations (JECO) 3, no.1: 53-71. http://doi.org/10.4018/jeco.2005010104

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Abstract

This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

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