A Critical Review of Online Consumer Behavior: Empirical Research

doi:10.4018/jeco.2005100101

Welcome to the InfoSci Platform

Reference Hub

This research has been cited in:

Article
Factors influencing Irish consumers' trust in internet shoppingManagement Research News10.1108/01409170810865154
Article
Consumer behaviour in cross‐border e‐commerce: Systematic literature review and future research agendaInternational Journal of Consumer Studies10.1111/ijcs.12969
Article
Antecedents and consequences of e-shopping: an integrated modelInternet Research10.1108/IntR-11-2013-0247
Article
Towards an understanding of Internet-based problem shopping behaviour: The concept of online shopping addiction and its proposed predictorsJournal of Behavioral Addictions10.1556/JBA.3.2014.003
Article
Systematic review of gender differences and similarities in online consumers’ shopping behaviorJournal of Consumer Marketing10.1108/JCM-01-2021-4356
Article
An Empirical Study of the Role of Trust in SNSThe e-Business Studies10.15719/geba.12.5.201112.183
Article
Internet retailing: the past, the present and the futureInternational Journal of Retail & Distribution Management10.1108/09590551011086000
Article
Analysis of the Consumer Perceptions of Online Shopping: Case of BangladeshAsian Business Review10.18034/abr.v13i1.654
Article
The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentionsJournal of Retailing and Consumer Services10.1016/j.jretconser.2016.04.004
Article
Constituents and Consequences of Online-Shopping in Sustainable E-Business: An Experimental Study of Online-Shopping MallsSustainability10.3390/su10103756
Article
Online Reservation Abandonment: How to Bridge the Gap between the Original Intention and the Actual Behavior?American Journal of Industrial and Business Management10.4236/ajibm.2012.23012
Article
Factors affecting Arab consumers' attitudes toward online shopping in light of COVID-19: the moderating role of digital marketingJournal of Enterprise Information Management10.1108/JEIM-04-2021-0175
Article
Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative modelJournal of Business Research10.1016/j.jbusres.2012.05.011
Article
Motivation in the metaverse: A dual-process approach to consumer choices in a virtual reality supermarketFrontiers in Neuroscience10.3389/fnins.2023.1062980
Article
What Message Characteristics Make Social Engineering Successful on Facebook: The Role of Central Route, Peripheral Route, and Perceived RiskInformation10.3390/info10060211
Article
Internet marketing and customer satisfaction in emerging markets: the case of Chinese online shoppersCompetitiveness Review10.1108/10595421111117489
Article
An Analysis of the Process of Adopting Local Digital Currencies in Support of Sustainable DevelopmentSustainability10.3390/su11030849
Conference
Evaluating the Factors Affecting Consumer's Online Shopping Behavior: The Case of UzbekistanThe 5th International Conference on Future Networks & Distributed Systems10.1145/3508072.3508126
Article
Online Customer Experience: A Review of the Business-to-Consumer Online Purchase ContextInternational Journal of Management Reviews10.1111/j.1468-2370.2010.00280.x
Article
Factors influencing consumers' online shopping in ChinaJournal of Asia Business Studies10.1108/JABS-02-2013-0006
Article
Managing online product assortment and order fulfillment for superior e-tailing service experienceAsia Pacific Journal of Marketing and Logistics10.1108/APJML-05-2018-0167
Article
Antecedents of tourist trip planning autonomy: The moderating effects of a global economic crisisTourism Economics10.1177/1354816620981523
Article
Introducing a Sport Experience Design (SX) framework for sport consumer behaviour researchSport Management Review10.1016/j.smr.2016.11.006
Article
National culture and global diffusion of business‐to‐consumer e‐commerceCross Cultural Management: An International Journal10.1108/13527600910930059
Article
E‐consumer behaviourEuropean Journal of Marketing10.1108/03090560910976393
Article
Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic ReviewInternational Journal of Management Reviews10.1111/ijmr.12129
Article
Critical Conditions Identification for Online Purchase Intention of Fruits: A Fuzzy-Set Qualitative Comparative AnalysisFrontiers in Psychology10.3389/fpsyg.2021.713295
Article
Personality Antecedents of Online Buying ImpulsivenessJournal of Economics, Business and Management10.7763/JOEBM.2015.V3.222
Article
Do social ties matter for purchase frequency? The role of buyers’ attitude towards social media marketingComputers in Human Behavior10.1016/j.chb.2020.106376
Article
Personal information privacy and emerging technologiesInformation Systems Journal10.1111/j.1365-2575.2012.00402.x
Article
Explaining and predicting online tourists’ behavioural intention in accepting consumer generated contentsJournal of Hospitality and Tourism Technology10.1108/JHTT-09-2016-0059
Article
Factors affecting E-Marketing adoption and implementation in tourism firms: An empirical investigation of Egyptian small tourism organisationsTourism Management10.1016/j.tourman.2011.10.013
Conference
An Empirical Study of College Students' Online Shopping Behaviors2011 International Conference on Computer and Management (CAMAN)10.1109/CAMAN.2011.5778903
Article
Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivityJournal of Travel & Tourism Marketing10.1080/10548408.2016.1224750
Article
Çevrimiçi Alışveriş Bağımlılığı: Sistematik Bir DerlemeBağımlılık Dergisi10.51982/bagimli.1390015
Article
An empirical investigation of users’ voluntary switching intention for mobile personal cloud storage services based on the push-pull-mooring frameworkComputers in Human Behavior10.1016/j.chb.2018.10.035
Article
Virtual travel community members’ stickiness behaviour: How and when it developsInternational Journal of Hospitality Management10.1016/j.ijhm.2020.102535
Article
The Impact of Social Environment on Willingness to Pay for Online ContentJournal of Internet Commerce10.1080/15332861.2018.1463800
Chapter
Does E-government Trust in e-Commerce when Investigating Trust? A Review of Trust Literature in E-Commerce and e-government DomainsTowards Sustainable Society on Ubiquitous Networks10.1007/978-0-387-85691-9_22
Conference
E-commerce usage and the buying behaviour of generation Y in MalaysiaPROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON MATHEMATICAL SCIENCES AND TECHNOLOGY 2018 (MATHTECH2018): Innovative Technologies for Mathematics & Mathematics for Technological Innovation10.1063/1.5136407
Chapter
Consumer Knowledge and External Pre-Purchase Information Search: A Meta-Analysis of the EvidenceConsumer Culture Theory10.1108/S0885-2111(2013)0000015023
Article
How do investors decide? An interdisciplinary review of decision-making in crowdfundingElectronic Markets10.1007/s12525-017-0269-y
Article
A Literature Review on the Studies of Internet Retailing ManagementTechnology and Investment10.4236/ti.2010.11003
Article
The antecedents of travellers’ e-satisfaction and intention to buy airline tickets onlineJournal of Enterprise Information Management10.1108/JEIM-07-2013-0040
Article
Unveiling the features of successful eBay smartphone sellersJournal of Retailing and Consumer Services10.1016/j.jretconser.2018.05.001
Article
Academic researchers’ behavioural intention to use academic social networking sites: A case of Malaysian research universitiesInformation Development10.1177/0266666917741923
Article
Psychological and Social Factors that Influence Online Consumer BehaviorProcedia - Social and Behavioral Sciences10.1016/j.sbspro.2012.09.029
Article
Analysing the influence of the presentation of fashion garments on young consumers’ online behaviourJournal of Fashion Marketing and Management: An International Journal10.1108/13612021211203014
Article
Self-control predicts attentional bias assessed by online shopping-related Stroop in high online shopping addiction tendency college studentsComprehensive Psychiatry10.1016/j.comppsych.2017.02.007
Article
Rethinking information privacy‐security: Does it really matter?Proceedings of the American Society for Information Science and Technology10.1002/meet.14505001095
Article
El papel moderador del diseño web y la cultura del país en la respuesta del consumidor online. Una aplicación a los destinos turísticosEuropean Research on Management and Business Economics10.1016/j.iedee.2015.10.007
Article
The Classification of Internet Shop Customers based on the Cluster Analysis and Graph Cellular AutomataProcedia Computer Science10.1016/j.procs.2017.08.150
Article
Consumers' willingness to purchase online mental health servicesJournal of Services Marketing10.1108/JSM-05-2018-0163
Article
Factors Influencing Consumers’ Participation in Social CommerceJournal of Computer Information Systems10.1080/08874417.2020.1802790
Article
Factors That Affect the Decisions for Buying Goods and Service on the Internet, Kasem Bundit UniversityInternational Journal of e-Education, e-Business, e-Management and e-Learning10.17706/ijeeee.2017.7.1.36-50
Chapter
Language Model-Driven Chatbot for Business to Address Marketing and Selection of ProductsRe-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation10.1007/978-3-030-64849-7_3
Article
Online Purchase Intention of Fruits: Antecedents in an Integrated Model Based on Technology Acceptance Model and Perceived Risk TheoryFrontiers in Psychology10.3389/fpsyg.2018.01521
Article
Impact of Shopping Website Design on Customer Satisfaction and Loyalty: The Mediating Role of Usability and the Moderating Role of TrustSustainability10.3390/su15086347
Article
Effects of cultural difference on users’ online experience with a destination website: A structural equation modelling approachJournal of Destination Marketing & Management10.1016/j.jdmm.2017.06.002
Article
The Impact of Social Media Marketing Medium toward Purchase Intention and Brand Loyalty among Generation YProcedia - Social and Behavioral Sciences10.1016/j.sbspro.2014.07.032
Article
The effect of consumer self-confidence on information search and share intentionInformation Discovery and Delivery10.1108/IDD-12-2020-0155
Article
Antecedents of internet shopping intentions and the moderating effects of substitutabilityThe International Review of Retail, Distribution and Consumer Research10.1080/09593969.2010.504008
Conference
Modeling and Measurement of Personality for E-commerce Systems2008 IEEE Instrumentation and Measurement Technology Conference10.1109/IMTC.2008.4547144
Article
Measuring Electronic Commerce Technology–Enabled Business Value: An Empirical InvestigationJournal of Organizational Computing and Electronic Commerce10.1080/10919392.2012.696947
Article
Analysing the Impact of Perceived Risk, Trust and Past Purchase Satisfaction on Repurchase Intentions in Case of Online Grocery Shopping in IndiaGlobal Business Review10.1177/09721509231178989
Chapter
The Impact of Positive Electronic Word-of-Mouth on Consumer Online Purchasing DecisionVisioning and Engineering the Knowledge Society. A Web Science Perspective10.1007/978-3-642-04754-1_51
Article
To have or not to have Internet at home: Implications for online shoppingInformation Economics and Policy10.1016/j.infoecopol.2011.03.003
Article
Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet HaystackJournal of Marketing Channels10.1080/1046669X.2012.635370
Article
Relieving Pandemic-Related Psychological Distress: Key Protective Factors Against Mental Health ImpairmentJournal of Mental Health and Social Behaviour10.33790/jmhsb1100170
Article
Perceived irritation in online shopping: The impact of website design characteristicsComputers in Human Behavior10.1016/j.chb.2015.07.056
Article
Trust, privacy, and legal protection in the use of software with surreptitiously installed operations: An empirical evaluationInformation Systems Frontiers10.1007/s10796-007-9035-6
Article
For Indian online shoppers, have saying and doing parted ways?Psychology & Marketing10.1002/mar.21067
Article
L'impatto di internet nel settore dei giochi pubblici in Italia e i modelli di business degli operatori on line: il caso MicrogameECONOMIA E DIRITTO DEL TERZIARIO10.3280/ED2012-003004
Article
Exact and heuristic approaches to solve the Internet shopping optimization problem with delivery costsInternational Journal of Applied Mathematics and Computer Science10.1515/amcs-2016-0028
Article
Determinants of online shopping: Examination of an early‐stage online marketCanadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration10.1002/cjas.121
Chapter
Discrepancy Theory Models of Satisfaction in IS ResearchInformation Systems Theory10.1007/978-1-4419-6108-2_18
Article
A Theoretical Framework for Consumer E-Satisfaction and Site Stickiness: An Evaluation in the Context of Online Hotel ReservationsJournal of Organizational Computing and Electronic Commerce10.1080/10919392.2012.642242
Conference
Investigating the effect of website quality on eWOM and customer purchase decisionProceedings of the 1st International Conference on Internet of Things and Machine Learning10.1145/3109761.3109766
Article
Analyzing the Relationship between Online Purchasing Behavior and Levels of Educational Attainment in the Slovak RepublicGATR Journal of Management and Marketing Review10.35609/jmmr.2024.9.1(4)
Chapter
The Model of Customer Trust for Internet Banking AdoptionComputational Intelligence and Efficiency in Engineering Systems10.1007/978-3-319-15720-7_28
Article
Understanding Indian Online Clothing Shopper Loyalty and Disloyalty: The Impact of E-Lifestyles and Website QualityJournal of Internet Commerce10.1080/15332861.2016.1237238
Conference
Personalization through Personality Categorization of Products2007 Canadian Conference on Electrical and Computer Engineering10.1109/CCECE.2007.205
Article
Understanding online consumers’ purchase intentions: a contribution from social network theoryBehaviour & Information Technology10.1080/0144929X.2018.1456563
Article
Deployment of Restaurants Websites’ Marketing Features: The Case of Spanish Michelin-Starred RestaurantsInternational Journal of Hospitality & Tourism Administration10.1080/15256480.2017.1383961
Article
A Three Country Comparative Study of Social Commerce AdoptionJournal of Computer Information Systems10.1080/08874417.2023.2173331
Conference
Notice of Retraction: How to attract and retain consumers online: An integrated analysis framework2010 IEEE International Conference on Advanced Management Science(ICAMS 2010)10.1109/ICAMS.2010.5553143
Article
EFEITOS DA SATISFAÇÃO, CONFIANÇA E SEUS ANTECEDENTES NA INTENÇÃO DE RECOMPRA ONLINEREAd. Revista Eletrônica de Administração (Porto Alegre)10.1590/1413-2311.315.104396
Article
The effects of trust, security and privacy in social networking: A security-based approach to understand the pattern of adoptionInteracting with Computers10.1016/j.intcom.2010.05.001
Conference
Online transaction process: An experience perspective2010 2nd International Conference on Industrial and Information Systems10.1109/INDUSIS.2010.5565878
Article
The moderating role of income on consumers’ preferences and usage for online and offline payment methodsElectronic Commerce Research10.1007/s10660-014-9138-3
Article
Discovering the evolution of online reviews: A bibliometric reviewElectronic Markets10.1007/s12525-023-00667-y
Article
Student Stress and Online Shopping Addiction Tendency among College Students in Guangdong Province, China: The Mediating Effect of the Social SupportInternational Journal of Environmental Research and Public Health10.3390/ijerph20010176
Article
Entendiendo la evaluación de la espera desde la psicología del consumidor: efectos de las expectativas y los llenadores de tiempoInnovar10.15446/innovar.v26n62.59388
Article
The Relative Importance of Website Design Quality and Service Quality in Determining Consumers’ Online Repurchase BehaviorInformation Systems Management10.1080/10580530903245663
Article
The moderating effect of uncertainty‐avoidance on overall perceived value of a service purchased onlineInternet Research10.1108/10662241211214557
Article
Online Customer Experience in e-Retailing: An empirical model of Antecedents and OutcomesJournal of Retailing10.1016/j.jretai.2012.03.001
Chapter
Expectation–Confirmation Theory in Information System Research: A Review and AnalysisInformation Systems Theory10.1007/978-1-4419-6108-2_21
Article
Factors affecting satisfaction and loyalty in online grocery shopping: an integrated modelJournal of Indian Business Research10.1108/JIBR-01-2016-0001
Article
Supermarkets in Cyberspace: A Conceptual Framework to Capture the Influence of Online Food Retail Environments on Consumer BehaviorInternational Journal of Environmental Research and Public Health10.3390/ijerph17228639
Article
E‐service quality as antecedent to e‐satisfactionOnline Information Review10.1108/14684521211229011
Chapter
Switching Behaviour for Traditional and Online Mode of Purchase: Analysis of Choices for Switching Consumer BehaviourData Driven Approach Towards Disruptive Technologies10.1007/978-981-15-9873-9_23
Article
Online shoppers in Australia: dealing with problemsInternational Journal of Consumer Studies10.1111/j.1470-6431.2007.00628.x
Article
Re-examining online customer experience to include purchase frequency and perceived riskJournal of Retailing and Consumer Services10.1016/j.jretconser.2015.03.008
Article
Meta-analytic review of online purchase intention: conceptualising the study variablesCogent Business & Management10.1080/23311975.2023.2296686
Article
E‐tail spending patterns and the importance of online store familiarityInternet Research10.1108/10662240710828076
Article
Consumer Trust in Internet Marketing and Direct Selling in ChinaJournal of Relationship Marketing10.1080/15332667.2019.1589244
Article
Risk and opportunity for online purchase intention – A moderated mediation model investigationTelematics and Informatics10.1016/j.tele.2021.101621
Article
Electronic commerce for home-based businesses in emerging and developed economyEurasian Business Review10.1007/s40821-019-00124-x
Article
Predictors of Turkish individuals’ online shopping adoption: An empirical study on regional differencePLOS ONE10.1371/journal.pone.0288835
Article
Consumer Trust in Internet Shopping in Ireland: Towards the Development of a More Effective Trust Measurement InstrumentJournal of Information Technology10.1057/palgrave.jit.2000071
Article
Understanding users’ continuous content contribution behaviours on microblogs: an integrated perspective of uses and gratification theory and social influence theoryBehaviour & Information Technology10.1080/0144929X.2019.1603326
Chapter
Saudi Consumers Attitudes Towards Online ShoppingMobile Commerce10.4018/978-1-5225-2599-8.ch043
Article
The Impact of the Internet on Marketing StrategyInternational Journal of E-Business Research10.4018/jebr.2010100104
Chapter
The Impact of the Internet on Marketing StrategyTransformations in E-Business Technologies and Commerce10.4018/978-1-61350-462-8.ch012
Chapter
The Effect of Consumer Emotions on Online Purchasing BehaviorTools and Techniques for Implementing International E-Trading Tactics for Competitive Advantage10.4018/978-1-7998-0035-4.ch011
Article
Saudi Consumers Attitudes Towards Online ShoppingInternational Journal of Online Marketing10.4018/IJOM.2017010102
Chapter
Expanding TAM and IDT to Understand the Adoption of E-Marketing by Small Business EnterprisesE-Marketing10.4018/978-1-4666-1598-4.ch055
Article
Citizens’ Adoption of Pay-to-use E-Government ServicesInternational Journal of Electronic Government Research10.4018/jegr.2011040102
Chapter
Privacy LossSecurity and Privacy Assurance in Advancing Technologies10.4018/978-1-60960-200-0.ch003
Chapter
Emerging Technologies, Emerging Privacy IssuesHandbook of Research on Technoethics10.4018/978-1-60566-022-6.ch050
Chapter
Online Customer Satisfaction at Point-of-Purchase and Post-Purchase PhasesMarketing in the Cyber Era10.4018/978-1-4666-4864-7.ch014
Article
Modelling and Analyzing Consumer Behaviour Employing Observational DataInternational Journal of Food and Beverage Manufacturing and Business Models10.4018/IJFBMBM.2018010103
Article
An Empirical Examination of Saudi Consumers Attitudes Towards Online ShoppingInternational Journal of Online Marketing10.4018/IJOM.2017040104
Article
Online Product Review, Product Knowledge, Attitude, and Online Purchase BehaviorInternational Journal of E-Business Research10.4018/IJEBR.2017070103
Article
The Impact of Age on Electronic Commerce ParticipationJournal of Electronic Commerce in Organizations10.4018/jeco.2010103003
Article
The Role of Online Trust in Forming Online Shopping IntentionsInternational Journal of Online Marketing10.4018/IJOM.2020010103
Chapter
Citizens’ Adoption of Pay-to-Use E-Government ServicesE-Government Services Design, Adoption, and Evaluation10.4018/978-1-4666-2458-0.ch008
Chapter
Customer Relationship Management (CRM) Practices by Small Businesses in Developing EconomiesMarketing and Consumer Behavior10.4018/978-1-4666-7357-1.ch055
Chapter
Traveler Decision Making in Online vs. Offline Buying BehaviorDigital Marketing Strategies for Tourism, Hospitality, and Airline Industries10.4018/978-1-5225-9783-4.ch002
Article
An Empirical Study of Impulse Buying Behavior in Online BookstoresInternational Journal of Online Marketing10.4018/ijom.2013070101
Article
Customer Relationship Management (CRM) Practices by Small Businesses in Developing EconomiesInternational Journal of Customer Relationship Marketing and Management10.4018/jcrmm.2013040101
Article
Expanding TAM and IDT to Understand the Adoption of E-Marketing by Small Business EnterprisesInternational Journal of Customer Relationship Marketing and Management10.4018/jcrmm.2010070105
Chapter
From High Tech to High TouchConsumer Behavior, Organizational Development, and Electronic Commerce10.4018/978-1-60566-126-1.ch003

A Critical Review of Online Consumer Behavior: Empirical Research

Christy M.K. Cheung, Gloria W.W. Chan, Moez Limayem

Source Title: Journal of Electronic Commerce in Organizations (JECO)3(4)

Cite Article Cite Article

MLA

Cheung, Christy M.K., et al. "A Critical Review of Online Consumer Behavior: Empirical Research." JECO vol.3, no.4 2005: pp.1-19. http://doi.org/10.4018/jeco.2005100101

APA

Cheung, C. M., Chan, G. W., & Limayem, M. (2005). A Critical Review of Online Consumer Behavior: Empirical Research. Journal of Electronic Commerce in Organizations (JECO), 3(4), 1-19. http://doi.org/10.4018/jeco.2005100101

Chicago

Cheung, Christy M.K., Gloria W.W. Chan, and Moez Limayem. "A Critical Review of Online Consumer Behavior: Empirical Research," Journal of Electronic Commerce in Organizations (JECO) 3, no.4: 1-19. http://doi.org/10.4018/jeco.2005100101

Export Reference

Favorite Full-Issue Download

View Full Text PDF

Abstract

Empirical research on online consumer theory has been examined under diverse contexts over the years. Although researchers from a variety of business disciplines have made significant progress over the past few years, the scope of these studies is rather broad, the studies appear relatively fragmented and no unifying theoretical framework is found in this area. In view of this, this study attempts to provide an exhaustive review of prior theoretical literature and to provide an integrative model of online consumer behavior. This framework not only provides us with a cohesive view of online consumer behavior, but also serves as a salient guideline for researchers in this area. The paper is concluded with a research agenda for future studies.

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.

Username or email: *

Password: *

Forgot individual login password?

Create individual account

A Critical Review of Online Consumer Behavior: Empirical Research

MLA

APA

Chicago

Export Reference

Abstract

Request Access