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Instigating Transformational Government at a Municipality Level: A Case Study

Instigating Transformational Government at a Municipality Level: A Case Study

Marwan Elnaghi, Sarmad AlShawi, Vishanth Weerakkody, Wael Aziz
Copyright: © 2009 |Pages: 20
ISBN13: 9781605663906|ISBN10: 1605663905|EISBN13: 9781605663913
DOI: 10.4018/978-1-60566-390-6.ch005
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MLA

Elnaghi, Marwan, et al. "Instigating Transformational Government at a Municipality Level: A Case Study." Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective, edited by Vishanth Weerakkody, et al., IGI Global, 2009, pp. 72-91. https://doi.org/10.4018/978-1-60566-390-6.ch005

APA

Elnaghi, M., AlShawi, S., Weerakkody, V., & Aziz, W. (2009). Instigating Transformational Government at a Municipality Level: A Case Study. In V. Weerakkody, M. Janssen, & Y. Dwivedi (Eds.), Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective (pp. 72-91). IGI Global. https://doi.org/10.4018/978-1-60566-390-6.ch005

Chicago

Elnaghi, Marwan, et al. "Instigating Transformational Government at a Municipality Level: A Case Study." In Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective, edited by Vishanth Weerakkody, Marijn Janssen, and Yogesh K. Dwivedi, 72-91. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-390-6.ch005

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Abstract

This empirical research chapter focuses on the findings and the potential value of instigating a transformational government (t-government) at a municipality level. The emerging literature indicates that there is a strong desire amongst governments worldwide to provide an efficient, cost effective, and sustainable electronic service delivery environment, and Dubai Municipality in the UAE is no exception. This research aims to investigate the motivations behind this instigated change towards t-government systems. In order to achieve this transformation in services, there is a need for a radical change and an innovative approach to provide quality services. In this paper the authors report some of the findings from an in-depth case study of transformational effort in the municipality of Dubai. The study seeks to offer insights into organisational and managerial aspects surrounding the complex phenomenon of t-government evolution. The chapter concludes that successful t-government implementation requires senior executive participation and active engagement of stakeholders for benefit realisation; whereby t-government adoption is surrounded by political, cultural, organisational, technological, and social issues which must be considered and treated carefully to enable this transformation.

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