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Measurement of Transformational Government Strategies Using Balanced Scorecard Approach

Measurement of Transformational Government Strategies Using Balanced Scorecard Approach

Ivaylo Gueorguiev
Copyright: © 2009 |Pages: 22
ISBN13: 9781605663906|ISBN10: 1605663905|EISBN13: 9781605663913
DOI: 10.4018/978-1-60566-390-6.ch018
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MLA

Gueorguiev, Ivaylo. "Measurement of Transformational Government Strategies Using Balanced Scorecard Approach." Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective, edited by Vishanth Weerakkody, et al., IGI Global, 2009, pp. 329-350. https://doi.org/10.4018/978-1-60566-390-6.ch018

APA

Gueorguiev, I. (2009). Measurement of Transformational Government Strategies Using Balanced Scorecard Approach. In V. Weerakkody, M. Janssen, & Y. Dwivedi (Eds.), Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective (pp. 329-350). IGI Global. https://doi.org/10.4018/978-1-60566-390-6.ch018

Chicago

Gueorguiev, Ivaylo. "Measurement of Transformational Government Strategies Using Balanced Scorecard Approach." In Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective, edited by Vishanth Weerakkody, Marijn Janssen, and Yogesh K. Dwivedi, 329-350. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-390-6.ch018

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Abstract

This chapter puts forth some guidelines for transformational government strategy measurement using balanced scorecard. The complexity of transformational government strategy is rooted in the multistakeholder environment it is derived from. The citizens, the businesses, and the administration have different interests and finding the right balance of these interests would be a challenge for any initiative. Everyone is a stakeholder in the transformational government, since everyone participates in the decision making process through democratic elections, everyone contributes to the financing of the government by paying taxes, and finally everyone uses government services. In this multistakeholder environment the balanced scorecard methodology can provide tools for effective measurement and management of the transformation of public services. Planning and presenting the strategy in strategy maps and creating a system of performance measures in a number of perspectives can ensure a foundation for effective management system of the transformational government on the strategic level.

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