Welcome to the InfoSci Platform
Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model

Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model

Robert Yoder, Vera Eccarius-Kelly, Suvarna Cherukuri
Copyright: © 2010 |Pages: 26
ISBN13: 9781605667706|ISBN10: 1605667706|EISBN13: 9781605667713
DOI: 10.4018/978-1-60566-770-6.ch027
Cite Chapter Cite Chapter

MLA

Yoder, Robert, et al. "Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model." IT Outsourcing: Concepts, Methodologies, Tools, and Applications, edited by Kirk St.Amant, IGI Global, 2010, pp. 426-451. https://doi.org/10.4018/978-1-60566-770-6.ch027

APA

Yoder, R., Eccarius-Kelly, V., & Cherukuri, S. (2010). Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model. In K. St.Amant (Ed.), IT Outsourcing: Concepts, Methodologies, Tools, and Applications (pp. 426-451). IGI Global. https://doi.org/10.4018/978-1-60566-770-6.ch027

Chicago

Yoder, Robert, Vera Eccarius-Kelly, and Suvarna Cherukuri. "Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model." In IT Outsourcing: Concepts, Methodologies, Tools, and Applications, edited by Kirk St.Amant, 426-451. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-770-6.ch027

Export Reference

Mendeley
Favorite

Abstract

This chapter provides information technology (IT) project leaders, call center management, researchers, and educators with an analytical tool to examine current concerns and anticipate future trends related to globalization and information technology. The authors propose to use a multi-lens analysis as a framework for evaluating outsourcing opportunities. This approach offers a valuable and effective full-circle methodology for assessing technological, political, organizational, economic, legal, educational, and cultural considerations that encourage a fuller understanding of the issues, problems, and opportunities that globalization and technological innovation creates. An understanding of these factors related to outsourcing and other technical collaborative projects can avoid costly miscalculations, reduce misunderstandings, and promote mutually beneficial results. Outsourcing is part of a larger socio-political and cultural process, and extends beyond the narrow parameters of economic and technological considerations. The discussion of the various lenses is supported by relevant material from case studies and qualitative interview data collected by the authors in Germany and India from IT experts, call center managers, and call center agents.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.