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The Role of Web Services: A Balance Scorecard Perspective

The Role of Web Services: A Balance Scorecard Perspective

Pauline Ratnasingam
Copyright: © 2010 |Pages: 15
ISBN13: 9781605669823|ISBN10: 1605669822|EISBN13: 9781605669830
DOI: 10.4018/978-1-60566-982-3.ch047
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MLA

Ratnasingam, Pauline. "The Role of Web Services: A Balance Scorecard Perspective." Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, IGI Global, 2010, pp. 865-879. https://doi.org/10.4018/978-1-60566-982-3.ch047

APA

Ratnasingam, P. (2010). The Role of Web Services: A Balance Scorecard Perspective. In A. Tatnall (Ed.), Web Technologies: Concepts, Methodologies, Tools, and Applications (pp. 865-879). IGI Global. https://doi.org/10.4018/978-1-60566-982-3.ch047

Chicago

Ratnasingam, Pauline. "The Role of Web Services: A Balance Scorecard Perspective." In Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, 865-879. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-982-3.ch047

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Abstract

This chapter aims to examine the extent of Web services usage and quality, applying the balanced scorecard methodology in a small business firm as an exploratory case study. This chapter contributes to guidelines and lessons learned that will inform, educate, and promote small businesses on the importance of maintaining the quality of Web services.

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