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Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand

Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand

Sivaporn Wangpipatwong, Wichian Chutimaskul, Borworn Papasratorn
Copyright: © 2010 |Pages: 17
ISBN13: 9781605669823|ISBN10: 1605669822|EISBN13: 9781605669830
DOI: 10.4018/978-1-60566-982-3.ch071
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MLA

Wangpipatwong, Sivaporn, et al. "Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand." Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, IGI Global, 2010, pp. 1328-1344. https://doi.org/10.4018/978-1-60566-982-3.ch071

APA

Wangpipatwong, S., Chutimaskul, W., & Papasratorn, B. (2010). Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand. In A. Tatnall (Ed.), Web Technologies: Concepts, Methodologies, Tools, and Applications (pp. 1328-1344). IGI Global. https://doi.org/10.4018/978-1-60566-982-3.ch071

Chicago

Wangpipatwong, Sivaporn, Wichian Chutimaskul, and Borworn Papasratorn. "Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand." In Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, 1328-1344. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-982-3.ch071

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Abstract

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

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