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Selecting Appropriate Communication Tools to Support Teams' Creative Processes in SMEs

Selecting Appropriate Communication Tools to Support Teams' Creative Processes in SMEs

Hélder Fanha Martins, Maria João Ferro
Copyright: © 2010 |Pages: 18
ISBN13: 9781605668925|ISBN10: 1605668923|ISBN13 Softcover: 9781616924584|EISBN13: 9781605668932
DOI: 10.4018/978-1-60566-892-5.ch014
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MLA

Martins, Hélder Fanha, and Maria João Ferro. "Selecting Appropriate Communication Tools to Support Teams' Creative Processes in SMEs." Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, IGI Global, 2010, pp. 252-269. https://doi.org/10.4018/978-1-60566-892-5.ch014

APA

Martins, H. F. & Ferro, M. J. (2010). Selecting Appropriate Communication Tools to Support Teams' Creative Processes in SMEs. In M. Cruz-Cunha (Ed.), Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions (pp. 252-269). IGI Global. https://doi.org/10.4018/978-1-60566-892-5.ch014

Chicago

Martins, Hélder Fanha, and Maria João Ferro. "Selecting Appropriate Communication Tools to Support Teams' Creative Processes in SMEs." In Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, 252-269. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-892-5.ch014

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Abstract

Accomplishing creative tasks collaboratively is particularly problematic when team members who are attempting to achieve the creative results are geographically dispersed throughout the globe in a virtual team. Therefore, sound communication tools are needed to ensure communication does not hamper team creativity. This chapter highlights the communication tools available for doing creative work, offering a short analysis of the most relevant synchronous and asynchronous communication tools. Some rules and tips are given to allow for a better choice of the communication tools to use according to both the nature of the team and the work it is performing in terms of creative processes in SMEs. This chapter also presents how knowledge experts and knowledge-based companies consider whether it would be any benefit to apply Web 2.0 in their organisational architecture to strengthen collaboration.

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