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Quality and Continuous Improvement in Knowledge Management

Quality and Continuous Improvement in Knowledge Management

Nicole M. Radziwill, Ronald F. DuPlain
Copyright: © 2010 |Pages: 11
ISBN13: 9781605663487|ISBN10: 1605663484|ISBN13 Softcover: 9781616924126|EISBN13: 9781605663494
DOI: 10.4018/978-1-60566-348-7.ch017
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MLA

Meir Russ. "Quality and Continuous Improvement in Knowledge Management." Knowledge Management Strategies for Business Development, IGI Global, 2010, pp.353-363. https://doi.org/10.4018/978-1-60566-348-7.ch017

APA

M. Russ (2010). Quality and Continuous Improvement in Knowledge Management. IGI Global. https://doi.org/10.4018/978-1-60566-348-7.ch017

Chicago

Meir Russ. "Quality and Continuous Improvement in Knowledge Management." In Knowledge Management Strategies for Business Development. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-348-7.ch017

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Abstract

Knowledge management requires people to synthesize and interpret information, and technologies to organize, make sense of, and draw conclusions from the collection of knowledge. Together, these people and technologies shape part of a sociotechnical system. The relationships between them make the sociotechnical system behave as a network, where communication and knowledge transfer can occur, and the network becomes a community once elements of the system interact in meaningful ways. The quality of a knowledge management system depends on how well these meaningful exchanges are promoted and cultivated. This chapter examines how to construct a high-quality knowledge management system, taking into consideration the challenging sociotechnical nature of such an effort. By relating the four stages of a continuous improvement process, the five measures of quality within a knowledge management system, and EASE (Expectations, Actionability, Sustainability, and Evaluation), we present an approach to examine the business processes associated with knowledge management. Managers can use this framework to assess the quality of knowledge management systems and formulate strategies for continually improving them.

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