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Usability and User Experience Evaluation Methods

Usability and User Experience Evaluation Methods

Regina Bernhaupt
Copyright: © 2010 |Pages: 12
ISBN13: 9781605662602|ISBN10: 1605662607|ISBN13 Softcover: 9781616923938|EISBN13: 9781605662619
DOI: 10.4018/978-1-60566-260-2.ch013
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MLA

Bernhaupt, Regina. "Usability and User Experience Evaluation Methods." Mass Customization for Personalized Communication Environments: Integrating Human Factors, edited by Constantinos Mourlas and Panagiotis Germanakos, IGI Global, 2010, pp. 232-243. https://doi.org/10.4018/978-1-60566-260-2.ch013

APA

Bernhaupt, R. (2010). Usability and User Experience Evaluation Methods. In C. Mourlas & P. Germanakos (Eds.), Mass Customization for Personalized Communication Environments: Integrating Human Factors (pp. 232-243). IGI Global. https://doi.org/10.4018/978-1-60566-260-2.ch013

Chicago

Bernhaupt, Regina. "Usability and User Experience Evaluation Methods." In Mass Customization for Personalized Communication Environments: Integrating Human Factors, edited by Constantinos Mourlas and Panagiotis Germanakos, 232-243. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-260-2.ch013

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Abstract

Usability and user experience are two important factors in the development of mass-customizable personalized products. A broad range of evaluation methods is available to improve products during an user-centered development process. This chapter gives an overview on these methods and how to apply them to achieve easy-to-use, efficient and effective personalized products that are additionally fun to use. A case study on the development of a new interaction technique for interactive TV helps to understand how to set up a mix of evaluation methods to cope with some of the limitations of current usability and user experience evaluation methods. The chapter concludes with some guidelines of how to change organizations to focus on usability and user experience.

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