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Wiki Technology and Emergency Response: An Action Research Study

Wiki Technology and Emergency Response: An Action Research Study

Murali Raman, Terry Ryan, Murray E. Jennex, Lorne Olfman
Copyright: © 2010 |Volume: 2 |Issue: 1 |Pages: 21
ISSN: 1937-9390|EISSN: 1937-9420|ISSN: 1937-9390|EISBN13: 9781616929480|EISSN: 1937-9420|DOI: 10.4018/jiscrm.2010120405
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MLA

Raman, Murali, et al. "Wiki Technology and Emergency Response: An Action Research Study." IJISCRAM vol.2, no.1 2010: pp.49-69. http://doi.org/10.4018/jiscrm.2010120405

APA

Raman, M., Ryan, T., Jennex, M. E., & Olfman, L. (2010). Wiki Technology and Emergency Response: An Action Research Study. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 2(1), 49-69. http://doi.org/10.4018/jiscrm.2010120405

Chicago

Raman, Murali, et al. "Wiki Technology and Emergency Response: An Action Research Study," International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 2, no.1: 49-69. http://doi.org/10.4018/jiscrm.2010120405

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Abstract

This article is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.

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