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A Modern Socio-Technical View on ERP-Systems

A Modern Socio-Technical View on ERP-Systems

Jos Benders, Ronald Batenburg, Paul Hoeken, Roel Schouteten
Copyright: © 2010 |Pages: 12
ISBN13: 9781605669847|ISBN10: 1605669849|EISBN13: 9781605669854
DOI: 10.4018/978-1-60566-984-7.ch044
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MLA

Benders, Jos, et al. "A Modern Socio-Technical View on ERP-Systems." Social Computing: Concepts, Methodologies, Tools, and Applications, edited by Subhasish Dasgupta, IGI Global, 2010, pp. 693-704. https://doi.org/10.4018/978-1-60566-984-7.ch044

APA

Benders, J., Batenburg, R., Hoeken, P., & Schouteten, R. (2010). A Modern Socio-Technical View on ERP-Systems. In S. Dasgupta (Ed.), Social Computing: Concepts, Methodologies, Tools, and Applications (pp. 693-704). IGI Global. https://doi.org/10.4018/978-1-60566-984-7.ch044

Chicago

Benders, Jos, et al. "A Modern Socio-Technical View on ERP-Systems." In Social Computing: Concepts, Methodologies, Tools, and Applications, edited by Subhasish Dasgupta, 693-704. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-984-7.ch044

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Abstract

This chapter sketches an Organization Design perspective called “Modern Socio-technical Design”, and subsequently discusses the implementation of Enterprise Resource Planning Systems from this perspective. The authors argue that the praxis of ERP-system implementation is often at odds with socio-technical insights, leading to various problems that ERP-end users are confronted with. These tensions may not be inevitable, but simply result from taken-for-granted organization assumptions underlying ERP-implementation praxis. The sociotechnical insights are intended to help practitioners reflect on ERP-implementation praxis, and discuss to what extent an ERP-system is appropriate and if so, where socio-technically inspired choices may be made within configuration processes.

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