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Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study

Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study

Cláudio Miguel Sapateiro, Sérgio Grosso
Copyright: © 2010 |Pages: 15
ISBN13: 9781615206704|ISBN10: 1615206701|EISBN13: 9781615206711
DOI: 10.4018/978-1-61520-670-4.ch054
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MLA

Sapateiro, Cláudio Miguel, and Sérgio Grosso. "Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study." Handbook of Research on Developments in E-Health and Telemedicine: Technological and Social Perspectives, edited by Maria Manuela Cruz-Cunha, et al., IGI Global, 2010, pp. 1134-1148. https://doi.org/10.4018/978-1-61520-670-4.ch054

APA

Sapateiro, C. M. & Grosso, S. (2010). Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study. In M. Cruz-Cunha, A. Tavares, & R. Simoes (Eds.), Handbook of Research on Developments in E-Health and Telemedicine: Technological and Social Perspectives (pp. 1134-1148). IGI Global. https://doi.org/10.4018/978-1-61520-670-4.ch054

Chicago

Sapateiro, Cláudio Miguel, and Sérgio Grosso. "Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study." In Handbook of Research on Developments in E-Health and Telemedicine: Technological and Social Perspectives, edited by Maria Manuela Cruz-Cunha, Antonio J. Tavares, and Ricardo Simoes, 1134-1148. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-670-4.ch054

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Abstract

Beside formalized work processes, organizations also present work processes that aren’t a priori formalized and often rely heavily on tacit knowledge and experience distributed among involved actors. To develop information systems (IS) to assist such work processes is a challenging task. The traditional approaches for modeling often reveal short in emergent and informal work processes which are hardly elicited in requirements phase. In this work we’ve focus in the collaborative dimension of an informal work process to develop a IS aiming to improve the outcome of such process. Teams shared awareness was used as coordination and control mechanism for a loosely coupled collaboration model. The implementation of the proposed conceptual approach in a hospital facility is reported.

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