MLA
Sales, Clarissa, and Utz Dornberger. "Evaluating the Internal Capabilities and External Linkages of the Philippine IT-Enabled Services (ITES) Industry." Sustainable Economic Development and the Influence of Information Technologies: Dynamics of Knowledge Society Transformation, edited by Muhammed Karatas and Mustafa Zihni Tunca, IGI Global, 2010, pp. 197-214. https://doi.org/10.4018/978-1-61520-709-1.ch013
APA
Sales, C. & Dornberger, U. (2010). Evaluating the Internal Capabilities and External Linkages of the Philippine IT-Enabled Services (ITES) Industry. In M. Karatas & M. Tunca (Eds.), Sustainable Economic Development and the Influence of Information Technologies: Dynamics of Knowledge Society Transformation (pp. 197-214). IGI Global. https://doi.org/10.4018/978-1-61520-709-1.ch013
Chicago
Sales, Clarissa, and Utz Dornberger. "Evaluating the Internal Capabilities and External Linkages of the Philippine IT-Enabled Services (ITES) Industry." In Sustainable Economic Development and the Influence of Information Technologies: Dynamics of Knowledge Society Transformation, edited by Muhammed Karatas and Mustafa Zihni Tunca, 197-214. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-709-1.ch013
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