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Learning to Work Virtually: Conversational Repair as a Resource for Norm Development in Computer-Mediated Team Meetings

Learning to Work Virtually: Conversational Repair as a Resource for Norm Development in Computer-Mediated Team Meetings

Kris M. Markman
Copyright: © 2010 |Pages: 17
ISBN13: 9781615208272|ISBN10: 1615208275|ISBN13 Softcover: 9781616923020|EISBN13: 9781615208289
DOI: 10.4018/978-1-61520-827-2.ch012
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MLA

Markman, Kris M. "Learning to Work Virtually: Conversational Repair as a Resource for Norm Development in Computer-Mediated Team Meetings." Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables, edited by Jung-ran Park and Eileen Abels, IGI Global, 2010, pp. 220-236. https://doi.org/10.4018/978-1-61520-827-2.ch012

APA

Markman, K. M. (2010). Learning to Work Virtually: Conversational Repair as a Resource for Norm Development in Computer-Mediated Team Meetings. In J. Park & E. Abels (Eds.), Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables (pp. 220-236). IGI Global. https://doi.org/10.4018/978-1-61520-827-2.ch012

Chicago

Markman, Kris M. "Learning to Work Virtually: Conversational Repair as a Resource for Norm Development in Computer-Mediated Team Meetings." In Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables, edited by Jung-ran Park and Eileen Abels, 220-236. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-827-2.ch012

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Abstract

This chapter presents an analysis of interaction in computer-mediated group meetings. Five undergraduate students used a quasi-synchronous chat interface to conduct four virtual team meetings. Using the framework of conversation analysis, I describe how self-initiated self repair of minor errors such as typos was used by team members as a vehicle for group norm development. The norms for typing style (punctuation, correcting typos and spelling mistakes) vary widely across computer-mediated communication (CMC) contexts. I show how the main function of the repair attempts was not to clarify meaning, but rather to help team members, particularly in their first meeting, work out an agreed-upon set of typing conventions for their subsequent interactions, thus contributing to the development of a norm of informality.

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