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A Process for Estimating the Value of ITIL Implementations

A Process for Estimating the Value of ITIL Implementations

Pedro Oliveira, Nuno Furtado da Silva, Miguel Mira da Silva
Copyright: © 2011 |Pages: 16
ISBN13: 9781616920203|ISBN10: 1616920203|EISBN13: 9781616920210
DOI: 10.4018/978-1-61692-020-3.ch025
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MLA

Oliveira, Pedro, et al. "A Process for Estimating the Value of ITIL Implementations." Enterprise Information Systems Design, Implementation and Management: Organizational Applications, edited by Maria Manuela Cruz-Cunha and Joao Varajao, IGI Global, 2011, pp. 396-411. https://doi.org/10.4018/978-1-61692-020-3.ch025

APA

Oliveira, P., da Silva, N. F., & da Silva, M. (2011). A Process for Estimating the Value of ITIL Implementations. In M. Cruz-Cunha & J. Varajao (Eds.), Enterprise Information Systems Design, Implementation and Management: Organizational Applications (pp. 396-411). IGI Global. https://doi.org/10.4018/978-1-61692-020-3.ch025

Chicago

Oliveira, Pedro, Nuno Furtado da Silva, and Miguel Mira da Silva. "A Process for Estimating the Value of ITIL Implementations." In Enterprise Information Systems Design, Implementation and Management: Organizational Applications, edited by Maria Manuela Cruz-Cunha and Joao Varajao, 396-411. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-020-3.ch025

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Abstract

As World economy lingers it is increasingly more important to justify any investment so that available corporate funds are spent wisely. However, estimating the value of ITIL investments is not an easy task, which means that most CIOs do not invest in large-scale ITIL projects as much as it would be desirable. Instead, CIOs prefer to embark on quick win implementations (e.g. solely implement the incident management process). In this chapter t propose an ITIL Value Estimator. This estimator is based on an estimation process that quantifies the project’s total cost, along with each process’ benefits. The outcome of the ITIL Value Estimator is a Monte Carlo simulation whose result provides CIOs with a justification of the value of large-scale ITIL implementations, which can be used to gain the upper hand during the decision-making process.

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