Welcome to the InfoSci Platform
E-Services: Characteristics, Scope and Conceptual Strengths

E-Services: Characteristics, Scope and Conceptual Strengths

Ada Scupola, Anders Henten, Hanne Westh Nicolajsen
Copyright: © 2010 |Pages: 14
ISBN13: 9781615209675|ISBN10: 1615209670|EISBN13: 9781615209682
DOI: 10.4018/978-1-61520-967-5.ch002
Cite Chapter Cite Chapter

MLA

Scupola, Ada, et al. "E-Services: Characteristics, Scope and Conceptual Strengths." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 10-23. https://doi.org/10.4018/978-1-61520-967-5.ch002

APA

Scupola, A., Henten, A., & Westh Nicolajsen, H. (2010). E-Services: Characteristics, Scope and Conceptual Strengths. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 10-23). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch002

Chicago

Scupola, Ada, Anders Henten, and Hanne Westh Nicolajsen. "E-Services: Characteristics, Scope and Conceptual Strengths." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 10-23. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch002

Export Reference

Mendeley
Favorite

Abstract

The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.