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E-Banking Diffusion in the Jordanian Banking Services Sector: An Empirical Analysis of Key Factors

E-Banking Diffusion in the Jordanian Banking Services Sector: An Empirical Analysis of Key Factors

Ali Alawneh, Ezz Hattab
Copyright: © 2010 |Pages: 17
ISBN13: 9781615209675|ISBN10: 1615209670|EISBN13: 9781615209682
DOI: 10.4018/978-1-61520-967-5.ch061
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MLA

Alawneh, Ali, and Ezz Hattab. "E-Banking Diffusion in the Jordanian Banking Services Sector: An Empirical Analysis of Key Factors." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1010-1026. https://doi.org/10.4018/978-1-61520-967-5.ch061

APA

Alawneh, A. & Hattab, E. (2010). E-Banking Diffusion in the Jordanian Banking Services Sector: An Empirical Analysis of Key Factors. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 1010-1026). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch061

Chicago

Alawneh, Ali, and Ezz Hattab. "E-Banking Diffusion in the Jordanian Banking Services Sector: An Empirical Analysis of Key Factors." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1010-1026. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch061

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Abstract

Grounded in the technology–organization–environment (TOE) framework, we have developed an extended model to examine factors, particularly technological, organizational and environmental factors, which influence e-banking adoption in Jordanian banks. This article added some constructs to (TOE) framework, other factors were excluded. The independent variables are the (technology readiness or competence, bank size, financial resources commitment, IT/Business strategy alignment, adequacy of IT professionals, availability of online revenues, competition intensity or pressure, and regulatory support environment) while e-banking usage constitutes the dependent variable. Our empirical analysis demonstrates several key findings related to the technological, organizational, and environmental aspects of the banks. This article can help further understanding of their role in the adoption of e-banking and examines the impacts of e-banking usage on banks’ performance in terms of sales-services-marketing, internal operations and coordination & communication. This could enable greater e-banking usage that could improve the overall economy.

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