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Humanware Issues in a Government Management Information Systems Implementation

Humanware Issues in a Government Management Information Systems Implementation

Susan K. Lippert
Copyright: © 2003 |Pages: 18
ISBN13: 9781591400615|ISBN10: 1591400619
DOI: 10.4018/978-1-59140-061-5.ch008
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MLA

Lippert, Susan K. "Humanware Issues in a Government Management Information Systems Implementation." Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2003, pp. 112-129. https://doi.org/10.4018/978-1-59140-061-5.ch008

APA

Lippert, S. K. (2003). Humanware Issues in a Government Management Information Systems Implementation. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 5 (pp. 112-129). IGI Global. https://doi.org/10.4018/978-1-59140-061-5.ch008

Chicago

Lippert, Susan K. "Humanware Issues in a Government Management Information Systems Implementation." In Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., 112-129. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-061-5.ch008

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Abstract

A United States Government Defense Agency charged with the acquisition and procurement of weapons systems required a comprehensive Management Information System (MIS). The Integrated Product and Process Management Information System (IPPMIS) was expected to integrate standard procurement functions through a hardware and software application. A defense contractor was hired to design, develop, build, test and deploy an integrated acquisition project MIS, including career development and the management of personnel for program managers. The information system was designed and implemented without due consideration or management of the human side of systems development. The lack of human factors generated cost overruns, time delays and ultimately a partial failure of the system. This case addresses the behavioral, managerial and organizational shortcomings of the MIS process, which ultimately led to a less than effective implementation.

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