MLA
Stantchev, Vladimir, and Martin Goernitz. "Comparative Evaluation of ITIL-Based Process Landscapes." Electronic Globalized Business and Sustainable Development Through IT Management: Strategies and Perspectives, edited by Patricia Ordóñez de Pablos, et al., IGI Global, 2011, pp. 171-180. https://doi.org/10.4018/978-1-61520-623-0.ch013
APA
Stantchev, V. & Goernitz, M. (2011). Comparative Evaluation of ITIL-Based Process Landscapes. In P. Ordóñez de Pablos, M. Lytras, W. Karwowski, & R. Lee (Eds.), Electronic Globalized Business and Sustainable Development Through IT Management: Strategies and Perspectives (pp. 171-180). IGI Global. https://doi.org/10.4018/978-1-61520-623-0.ch013
Chicago
Stantchev, Vladimir, and Martin Goernitz. "Comparative Evaluation of ITIL-Based Process Landscapes." In Electronic Globalized Business and Sustainable Development Through IT Management: Strategies and Perspectives, edited by Patricia Ordóñez de Pablos, et al., 171-180. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61520-623-0.ch013
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