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Serving Constituents with Limited English Proficiency (LEP) in the U.S.: Challenges and Implications for Local Government Websites

Serving Constituents with Limited English Proficiency (LEP) in the U.S.: Challenges and Implications for Local Government Websites

J. Scott McDonald, Gerald A. Merwin, Keith A. Merwin, Regina K. Morris, Edris L. Brannen
Copyright: © 2011 |Pages: 19
ISBN13: 9781616920180|ISBN10: 1616920181|ISBN13 Softcover: 9781616923792|EISBN13: 9781616920197
DOI: 10.4018/978-1-61692-018-0.ch003
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MLA

McDonald, J. Scott, et al. "Serving Constituents with Limited English Proficiency (LEP) in the U.S.: Challenges and Implications for Local Government Websites." E-Government Website Development: Future Trends and Strategic Models, edited by Ed Downey, et al., IGI Global, 2011, pp. 35-53. https://doi.org/10.4018/978-1-61692-018-0.ch003

APA

McDonald, J. S., Merwin, G. A., Merwin, K. A., Morris, R. K., & Brannen, E. L. (2011). Serving Constituents with Limited English Proficiency (LEP) in the U.S.: Challenges and Implications for Local Government Websites. In E. Downey, C. Ekstrom, & M. Jones (Eds.), E-Government Website Development: Future Trends and Strategic Models (pp. 35-53). IGI Global. https://doi.org/10.4018/978-1-61692-018-0.ch003

Chicago

McDonald, J. Scott, et al. "Serving Constituents with Limited English Proficiency (LEP) in the U.S.: Challenges and Implications for Local Government Websites." In E-Government Website Development: Future Trends and Strategic Models, edited by Ed Downey, Carl D. Ekstrom, and Matthew A. Jones, 35-53. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-018-0.ch003

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Abstract

This chapter evaluates the implementation by local government websites of President William Jefferson Clinton’s Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP) (Clinton, 2000). The purpose of Executive Order 13166 is to facilitate access to federally funded services. In the U.S., local governments are the most important basic service providers. This assessment is fundamentally important in light of the growing number of non-English speakers who reside in the country. The chapter looks at a diverse set of local governments and focuses on availability of information in Spanish, by far the predominant non-English language, spoken in about 12 percent of households in the U.S. in 2006. Government Web pages are assessed in terms of the degree to which 10 key government service areas are accessible in Spanish. The chapter identifies best practices for governments to make sites accessible to individuals with limited English proficiency.

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