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Access Indiana: Managing a Website through a Successful Public-Private Partnership

Access Indiana: Managing a Website through a Successful Public-Private Partnership

J. Ramon Gil-Garcia, Francisco R. Hernandez-Tella
Copyright: © 2011 |Pages: 21
ISBN13: 9781616920180|ISBN10: 1616920181|ISBN13 Softcover: 9781616923792|EISBN13: 9781616920197
DOI: 10.4018/978-1-61692-018-0.ch012
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MLA

Gil-Garcia, J. Ramon, and Francisco R. Hernandez-Tella. "Access Indiana: Managing a Website through a Successful Public-Private Partnership." E-Government Website Development: Future Trends and Strategic Models, edited by Ed Downey, et al., IGI Global, 2011, pp. 190-210. https://doi.org/10.4018/978-1-61692-018-0.ch012

APA

Gil-Garcia, J. R. & Hernandez-Tella, F. R. (2011). Access Indiana: Managing a Website through a Successful Public-Private Partnership. In E. Downey, C. Ekstrom, & M. Jones (Eds.), E-Government Website Development: Future Trends and Strategic Models (pp. 190-210). IGI Global. https://doi.org/10.4018/978-1-61692-018-0.ch012

Chicago

Gil-Garcia, J. Ramon, and Francisco R. Hernandez-Tella. "Access Indiana: Managing a Website through a Successful Public-Private Partnership." In E-Government Website Development: Future Trends and Strategic Models, edited by Ed Downey, Carl D. Ekstrom, and Matthew A. Jones, 190-210. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-018-0.ch012

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Abstract

Indiana was one of the first states to build a state website. Its IT functions had strong legislative underpinnings and its central IT agency exercises a relatively high degree of authority over agency-based IT functions. In addition, Indiana’s website, AccessIndiana, was the product of a long-term public-private partnership. Based on the analysis of official and public documents and some in-depth semi-structured interviews with key factors such as the general manager of Indiana Interactive and the former state CIO, this case describes the recent history and success of AccessIndiana from about 1995 to 2005. This was the period in which Access Indiana was considered one of the most successful public-private partnerships managing a state Website. After a brief period of uncertainty, in July of 2006, the state of Indiana signed a new long-term contract with Indiana Interactive to develop and maintain its official portal. AccessIndiana offers important lessons to public agencies, particularly for state and local governments and developing nations.

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