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Towards a Consensus Knowledge Management Success Definition

Towards a Consensus Knowledge Management Success Definition

Murray E. Jennex, Stefan Smolnik, David Croasdell
Copyright: © 2011 |Pages: 13
ISBN13: 9781605667096|ISBN10: 1605667099|ISBN13 Softcover: 9781616927882|EISBN13: 9781605667102
DOI: 10.4018/978-1-60566-709-6.ch001
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MLA

Jennex, Murray E., et al. "Towards a Consensus Knowledge Management Success Definition." Strategies for Knowledge Management Success: Exploring Organizational Efficacy, edited by Murray E. Jennex and Stefan Smolnik, IGI Global, 2011, pp. 1-13. https://doi.org/10.4018/978-1-60566-709-6.ch001

APA

Jennex, M. E., Smolnik, S., & Croasdell, D. (2011). Towards a Consensus Knowledge Management Success Definition. In M. Jennex & S. Smolnik (Eds.), Strategies for Knowledge Management Success: Exploring Organizational Efficacy (pp. 1-13). IGI Global. https://doi.org/10.4018/978-1-60566-709-6.ch001

Chicago

Jennex, Murray E., Stefan Smolnik, and David Croasdell. "Towards a Consensus Knowledge Management Success Definition." In Strategies for Knowledge Management Success: Exploring Organizational Efficacy, edited by Murray E. Jennex and Stefan Smolnik, 1-13. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60566-709-6.ch001

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Abstract

This chapter explores knowledge management (KM), and knowledge management system (KMS), success. The inspiration for this chapter is the KM Success and Measurement minitracks held at the Hawaii International Conference on System Sciences in January of 2007 and 2008. KM and KMS success are issues needing to be explored. The Knowledge Management Foundations workshop held at the Hawaii International Conference on System Sciences (HICSS-39) in January 2006 discussed this issue and reached agreement that it is important for the credibility of the KM discipline that we be able to define KM success. Additionally, from the perspective of KM academics and practitioners, identifying the factors, constructs, and variables that define KM success is crucial to understanding how these initiatives and systems should be designed and implemented. This chapter presents the results of a survey looking at how KM practitioners, researchers, KM students, and others interested in KM view what constitutes KM success. This chapter presents some background on KM success and then a series of perspectives on KM/KMS success. These perspectives were derived by looking at responses to questions asking academics and practitioners how they defined KM/KMS success. The chapter concludes by presenting the results of an exploratory survey on KM/KMS success beliefs and attitudes.

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