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Towards an Emotionally Intelligent IT Organization

Towards an Emotionally Intelligent IT Organization

Eugene Kaluzniacky
Copyright: © 2005 |Pages: 42
ISBN13: 9781591404651|ISBN10: 1591404657|ISBN13 Softcover: 9781591404668|EISBN13: 9781591404675
DOI: 10.4018/978-1-59140-465-1.ch008
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MLA

Kaluzniacky, Eugene. "Towards an Emotionally Intelligent IT Organization." Advanced Topics in Information Resources Management, Volume 4, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 173-214. https://doi.org/10.4018/978-1-59140-465-1.ch008

APA

Kaluzniacky, E. (2005). Towards an Emotionally Intelligent IT Organization. In M. Khosrow-Pour, D.B.A. (Ed.), Advanced Topics in Information Resources Management, Volume 4 (pp. 173-214). IGI Global. https://doi.org/10.4018/978-1-59140-465-1.ch008

Chicago

Kaluzniacky, Eugene. "Towards an Emotionally Intelligent IT Organization." In Advanced Topics in Information Resources Management, Volume 4, edited by Mehdi Khosrow-Pour, D.B.A., 173-214. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-465-1.ch008

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Abstract

Considerable attention has recently been focused on the area of “emotional intelligence” (EI) in business administration circles as well as in IT management. Often, it is being suggested that IT workers need the “soft skills” of emotional literacy, especially when dealing with users and co-workers. However, how can one develop this “emotional intelligence”? What might be its various components? Moreover, to what degree and how might IT management get involved to try to move its IT organization on the EI path? Such issues are discussed in this chapter.

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