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Framework for IT Service Value Engineering: Managing Value and IT Service Quality

Framework for IT Service Value Engineering: Managing Value and IT Service Quality

Claus-Peter Praeg
Copyright: © 2011 |Pages: 24
ISBN13: 9781616928896|ISBN10: 1616928891|EISBN13: 9781616928919
DOI: 10.4018/978-1-61692-889-6.ch016
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MLA

Praeg, Claus-Peter. "Framework for IT Service Value Engineering: Managing Value and IT Service Quality." Quality Management for IT Services: Perspectives on Business and Process Performance, edited by Claus-Peter Praeg and Dieter Spath, IGI Global, 2011, pp. 274-297. https://doi.org/10.4018/978-1-61692-889-6.ch016

APA

Praeg, C. (2011). Framework for IT Service Value Engineering: Managing Value and IT Service Quality. In C. Praeg & D. Spath (Eds.), Quality Management for IT Services: Perspectives on Business and Process Performance (pp. 274-297). IGI Global. https://doi.org/10.4018/978-1-61692-889-6.ch016

Chicago

Praeg, Claus-Peter. "Framework for IT Service Value Engineering: Managing Value and IT Service Quality." In Quality Management for IT Services: Perspectives on Business and Process Performance, edited by Claus-Peter Praeg and Dieter Spath, 274-297. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-889-6.ch016

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Abstract

Managing the business value of IT-Services is an important aspect in the context of IT-Service quality management. This chapter introduced a framework for IT-Service value engineering and closes gaps in research and practical management in IT value management. The concept illustrates aspects of IT service value engineering and IT business alignment and the relation to IT service quality management. The Framework for IT service value engineering is made up of different management levels and a value engineering process. It integrates various concepts from IT and business value management in order to evaluate and improve the contribution of IT services towards overall business value.

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