MLA
Lee, Juhnyoung, et al. "Business Transformation Workbench: A Practitioner’s Tool for Business Transformation." Service Intelligence and Service Science: Evolutionary Technologies and Challenges, edited by Ho-fung Leung, et al., IGI Global, 2011, pp. 130-171. https://doi.org/10.4018/978-1-61520-819-7.ch008
APA
Lee, J., Akkiraju, R., Tian, C. H., Jiang, S., Cao, R. Z., Danturthy, S., Sundhararajan, P., Mohan, R., Ding, W., & Nordman, C. (2011). Business Transformation Workbench: A Practitioner’s Tool for Business Transformation. In H. Leung, D. Chiu, & P. Hung (Eds.), Service Intelligence and Service Science: Evolutionary Technologies and Challenges (pp. 130-171). IGI Global. https://doi.org/10.4018/978-1-61520-819-7.ch008
Chicago
Lee, Juhnyoung, et al. "Business Transformation Workbench: A Practitioner’s Tool for Business Transformation." In Service Intelligence and Service Science: Evolutionary Technologies and Challenges, edited by Ho-fung Leung, Dickson K.W. Chiu, and Patrick C.K. Hung, 130-171. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61520-819-7.ch008
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