Quality Assessment of E-Facilitators

Quality Assessment of E-Facilitators

Evelyn Gullett
Copyright: © 2008 |Pages: 11
ISBN13: 9781599047560|ISBN10: 159904756X|EISBN13: 9781599047584
DOI: 10.4018/978-1-59904-756-0.ch018
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MLA

Gullett, Evelyn. "Quality Assessment of E-Facilitators." Advances in E-Learning: Experiences and Methodologies, edited by Francisco José García-Peñalvo, IGI Global, 2008, pp. 318-328. https://doi.org/10.4018/978-1-59904-756-0.ch018

APA

Gullett, E. (2008). Quality Assessment of E-Facilitators. In F. García-Peñalvo (Ed.), Advances in E-Learning: Experiences and Methodologies (pp. 318-328). IGI Global. https://doi.org/10.4018/978-1-59904-756-0.ch018

Chicago

Gullett, Evelyn. "Quality Assessment of E-Facilitators." In Advances in E-Learning: Experiences and Methodologies, edited by Francisco José García-Peñalvo, 318-328. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-756-0.ch018

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Abstract

Organizations, in particular HR/Training departments, strive to set forth good practices, quality assurance, and improvement on a continuing basis. With the continuous growth of online university programs, it is crucial for e-learning establishments to include service quality assessments along with mechanisms to help e-facilitators consistently maintain the highest quality standard when lecturing, teaching, guiding, administering, and supporting the online learner. This chapter discusses the application of an e-quality assessment matrix (e-QAM) as part of a quality assessment model that promotes continuous improvement of the e-learning environment. This model will serve as a tool for online universities and organizations to achieve a base standard of consistent quality that is essential for program accreditation and satisfaction of global customers.

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