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Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects

Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects

Hamed Fazlollahtabar, Hamed Hajmohammadi, Iraj Mahdavi, Nezam Mahdavi-Amiri, Amir Mohajeri
Copyright: © 2011 |Pages: 15
ISBN13: 9781605668086|ISBN10: 1605668087|EISBN13: 9781605668093
DOI: 10.4018/978-1-60566-808-6.ch008
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MLA

Fazlollahtabar, Hamed, et al. "Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects." Electronic Supply Network Coordination in Intelligent and Dynamic Environments: Modeling and Implementation, edited by Iraj Mahdavi, et al., IGI Global, 2011, pp. 187-201. https://doi.org/10.4018/978-1-60566-808-6.ch008

APA

Fazlollahtabar, H., Hajmohammadi, H., Mahdavi, I., Mahdavi-Amiri, N., & Mohajeri, A. (2011). Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects. In I. Mahdavi, S. Mohebbi, & N. Cho (Eds.), Electronic Supply Network Coordination in Intelligent and Dynamic Environments: Modeling and Implementation (pp. 187-201). IGI Global. https://doi.org/10.4018/978-1-60566-808-6.ch008

Chicago

Fazlollahtabar, Hamed, et al. "Fuzzy Electronic Supply Chain System: Customer Satisfaction and Logistic Aspects." In Electronic Supply Network Coordination in Intelligent and Dynamic Environments: Modeling and Implementation, edited by Iraj Mahdavi, Shima Mohebbi, and Namjae Cho, 187-201. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60566-808-6.ch008

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Abstract

A supply chain is a network of suppliers, factories, warehouses, distribution centers and retailers, through which raw materials are acquired, transformed, produced and delivered to the customer. An effective and efficient way of managing this network is called a supply chain management system. The authors’ purpose here is to design a capable electronic supply chain system in an electronic market. The authors consider a supply chain composed of supplier, plant, and customer. The aim is to optimize a real time web-based fuzzy order-delivery system for which customer satisfaction is emphasized. As such, a comprehensive web-based order-delivery system in an electronic market is proposed and optimized applying fuzzy mathematical programming.

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