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A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective

A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective

Mohamed A. Nour, Samar Mouakket
Copyright: © 2011 |Volume: 7 |Issue: 1 |Pages: 16
ISSN: 1548-1115|EISSN: 1548-1123|EISBN13: 9781613506936|DOI: 10.4018/jeis.2011010104
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MLA

Nour, Mohamed A., and Samar Mouakket. "A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective." IJEIS vol.7, no.1 2011: pp.56-71. http://doi.org/10.4018/jeis.2011010104

APA

Nour, M. A. & Mouakket, S. (2011). A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective. International Journal of Enterprise Information Systems (IJEIS), 7(1), 56-71. http://doi.org/10.4018/jeis.2011010104

Chicago

Nour, Mohamed A., and Samar Mouakket. "A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective," International Journal of Enterprise Information Systems (IJEIS) 7, no.1: 56-71. http://doi.org/10.4018/jeis.2011010104

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Abstract

Although organizations can gain many benefits from successful implementation of an enterprise resource planning (ERP) system, there are high failure rates in ERP implementation projects. Therefore, a better understanding of ERP implementation success is a critical. One of the best known approaches used to define and measure ERP implementation success has been the critical success factors (CSF) approach. In this study, the authors investigate the current literature of critical success factors (CSFs) of ERP systems implementation and propose a new classification framework, categorized according to six proposed fundamental stakeholders. The authors then map those critical success factors to three different stages of an ERP project lifecycle. In addition, they identify several roles that each stakeholder may play during the ERP systems project lifecycle. The proposed classification framework provides organizations with a classification tool to help them identify the CSFs and those stakeholders who are most likely to have an impact on the implementation of the ERP system, which will help organizations to better plan for the implementation of their ERP systems.

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