MLA
Milanovic, Nikola, and Bratislav Milic. "Model-based Methodology and Framework for Assessing Service and Business Process Availability." Engineering Reliable Service Oriented Architecture: Managing Complexity and Service Level Agreements, edited by Nikola Milanovic, IGI Global, 2011, pp. 257-291. https://doi.org/10.4018/978-1-60960-493-6.ch013
APA
Milanovic, N. & Milic, B. (2011). Model-based Methodology and Framework for Assessing Service and Business Process Availability. In N. Milanovic (Ed.), Engineering Reliable Service Oriented Architecture: Managing Complexity and Service Level Agreements (pp. 257-291). IGI Global. https://doi.org/10.4018/978-1-60960-493-6.ch013
Chicago
Milanovic, Nikola, and Bratislav Milic. "Model-based Methodology and Framework for Assessing Service and Business Process Availability." In Engineering Reliable Service Oriented Architecture: Managing Complexity and Service Level Agreements, edited by Nikola Milanovic, 257-291. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-493-6.ch013
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