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An Empirical Study of Building Social Relationships within Virtual Teams

An Empirical Study of Building Social Relationships within Virtual Teams

Ying Chieh Liu
Copyright: © 2011 |Pages: 21
ISBN13: 9781609604660|ISBN10: 1609604660|EISBN13: 9781609604684
DOI: 10.4018/978-1-60960-466-0.ch016
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MLA

Liu, Ying Chieh. "An Empirical Study of Building Social Relationships within Virtual Teams." E-Collaboration Technologies and Organizational Performance: Current and Future Trends, edited by Ned Kock, IGI Global, 2011, pp. 271-291. https://doi.org/10.4018/978-1-60960-466-0.ch016

APA

Liu, Y. C. (2011). An Empirical Study of Building Social Relationships within Virtual Teams. In N. Kock (Ed.), E-Collaboration Technologies and Organizational Performance: Current and Future Trends (pp. 271-291). IGI Global. https://doi.org/10.4018/978-1-60960-466-0.ch016

Chicago

Liu, Ying Chieh. "An Empirical Study of Building Social Relationships within Virtual Teams." In E-Collaboration Technologies and Organizational Performance: Current and Future Trends, edited by Ned Kock, 271-291. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-466-0.ch016

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Abstract

Although virtual teams have been widely utilized nowadays, social relationships are considered highly problematic within virtual teams. This study addresses social dimensions to provide suggestions for mangers to improve the performance and satisfaction of virtual teams. We build a model derived from a comprehensive literature review and conduct an experiment to validate it through Structural Equation Modeling. The results reveal: (1) communication has a direct positive impact on relationship building, but indirect positive effects on performance and satisfaction; (2) relationship building impacts directly with strong and positive impacts on cohesion and trust, but indirectly with strong impacts on performance and satisfaction ; (3) cohesion has a direct, strong and positive impact on performance but a strong indirect impact on satisfaction; (4) trust has a positive direct impact on performance but an indirect positive impact on satisfaction; (5) performance has a strong and positive impact on satisfaction. In addition, this study confirms that relationship building is a vital mediator in the social relationship model. Managerial implications and future research directions are identified.

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