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Communities of Practice Based Business Performance Evaluation

Communities of Practice Based Business Performance Evaluation

Mei-Tai Chu, Rajiv Khosla
Copyright: © 2011 |Pages: 21
ISBN13: 9781605668024|ISBN10: 1605668028|EISBN13: 9781605668031
DOI: 10.4018/978-1-60566-802-4.ch012
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MLA

Chu, Mei-Tai, and Rajiv Khosla. "Communities of Practice Based Business Performance Evaluation." Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage, edited by Olga Rivera Hernáez and Eduardo Bueno Campos, IGI Global, 2011, pp. 201-221. https://doi.org/10.4018/978-1-60566-802-4.ch012

APA

Chu, M. & Khosla, R. (2011). Communities of Practice Based Business Performance Evaluation. In O. Hernáez & E. Bueno Campos (Eds.), Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage (pp. 201-221). IGI Global. https://doi.org/10.4018/978-1-60566-802-4.ch012

Chicago

Chu, Mei-Tai, and Rajiv Khosla. "Communities of Practice Based Business Performance Evaluation." In Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage, edited by Olga Rivera Hernáez and Eduardo Bueno Campos, 201-221. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60566-802-4.ch012

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Abstract

Knowledge Management (KM) is known to enhance an organization’s performance and innovation via the knowledge sharing both explicitly and tacitly. Moreover, Communities of Practice (CoPs) has been accepted as an effective way to retrieve and facilitate tacit knowledge particularly. Performance Evaluation of CoPs will significantly impact an organization’s strategic focus, knowledge transfer, resource allocation, and management performance. Meanwhile, proper measurement and decision making processes are critical for KM and CoPs success. However, the ultimate performance of CoPs implementation is uneasy to measure correctly. This chapter attempts to analyze how to establish a feasible framework to assess CoPs performance to meet organizational demands. This framework contains four dimensions and sixteen criteria built from review of existing literature and experts’ interviews in a large R &D organization. Therefore, this chapter tends to discuss the CoPs and its performance evaluation from a theoretical and practical perspective.

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