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Knowledge Worker Productivity: The Effects of Distraction and Task Complexity in Mobile Computing Environments

Knowledge Worker Productivity: The Effects of Distraction and Task Complexity in Mobile Computing Environments

Darren B. Nicholson, Jennifer A. Nicholson, D. Veena Parboteeah, Joseph S. Valacich
Copyright: © 2011 |Pages: 20
ISBN13: 9781609605773|ISBN10: 1609605772|EISBN13: 9781609605780
DOI: 10.4018/978-1-60960-577-3.ch015
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MLA

Nicholson, Darren B., et al. "Knowledge Worker Productivity: The Effects of Distraction and Task Complexity in Mobile Computing Environments." Organizational and End-User Interactions: New Explorations, edited by Steve Clarke and Ashish Dwivedi, IGI Global, 2011, pp. 311-330. https://doi.org/10.4018/978-1-60960-577-3.ch015

APA

Nicholson, D. B., Nicholson, J. A., Parboteeah, D. V., & Valacich, J. S. (2011). Knowledge Worker Productivity: The Effects of Distraction and Task Complexity in Mobile Computing Environments. In S. Clarke & A. Dwivedi (Eds.), Organizational and End-User Interactions: New Explorations (pp. 311-330). IGI Global. https://doi.org/10.4018/978-1-60960-577-3.ch015

Chicago

Nicholson, Darren B., et al. "Knowledge Worker Productivity: The Effects of Distraction and Task Complexity in Mobile Computing Environments." In Organizational and End-User Interactions: New Explorations, edited by Steve Clarke and Ashish Dwivedi, 311-330. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-577-3.ch015

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Abstract

Mobile wireless computing is changing the way in which people work, allowing work to occur in a broad range of environments on tasks that previously required fixed location-based, networked computing environments. Along with this greater work flexibility, it is also likely that these mobile work environments contain various types of distractions that could potentially affect the task performance of knowledge workers. Drawing on distraction-conflict theory, this research proposes a model of knowledge worker task performance within the context of a mobile wireless work environment. To test this model, a controlled laboratory experiment was conducted that contrasted task complexity and distraction levels on the task performance of individuals within a mobile wireless environment. Results indicate that regardless of task complexity, productivity losses will occur under both lower and higher levels of distraction. The implications of these results for future research and for the deployment of mobile technologies within organizations are discussed.

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