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Trust and Clinical Information Systems

Trust and Clinical Information Systems

Rania Shibl, Kay Fielden, Andy Bissett, Den Pain
Copyright: © 2011 |Pages: 12
ISBN13: 9781609605612|ISBN10: 1609605616|EISBN13: 9781609605629
DOI: 10.4018/978-1-60960-561-2.ch706
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MLA

Shibl, Rania, et al. "Trust and Clinical Information Systems." Clinical Technologies: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 1922-1933. https://doi.org/10.4018/978-1-60960-561-2.ch706

APA

Shibl, R., Fielden, K., Bissett, A., & Pain, D. (2011). Trust and Clinical Information Systems. In I. Management Association (Ed.), Clinical Technologies: Concepts, Methodologies, Tools and Applications (pp. 1922-1933). IGI Global. https://doi.org/10.4018/978-1-60960-561-2.ch706

Chicago

Shibl, Rania, et al. "Trust and Clinical Information Systems." In Clinical Technologies: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1922-1933. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-561-2.ch706

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Abstract

Our study of the use of clinical decision support systems by general practitioners in New Zealand reveals the pervasive nature of the issue of trust. “Trust” was a term that spontaneously arose in interviews with end users, technical support personnel, and system suppliers. Technical definitions of reliability are discussed in our chapter, but the very human dimension of trust seems at least as significant, and we examine what is bound up in this concept. The various parties adopted different means of handling the trust question, and we explain these. Some paradoxical aspects emerge in the context of modern information systems, both with the question of trust and with the provision of technical or organisational solutions in response to the existence of trust. We conclude by considering what lessons may be drawn, both in terms of the nature of trust and what this might mean in the context of information systems.

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