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Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement

Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement

Jeffrey A. Schiffel
Copyright: © 2010 |Pages: 16
ISBN13: 9781615209651|ISBN10: 1615209654|EISBN13: 9781615209668
DOI: 10.4018/978-1-61520-965-1.ch216
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MLA

Schiffel, Jeffrey A. "Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement." Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 427-442. https://doi.org/10.4018/978-1-61520-965-1.ch216

APA

Schiffel, J. A. (2010). Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement. In I. Management Association (Ed.), Information Resources Management: Concepts, Methodologies, Tools and Applications (pp. 427-442). IGI Global. https://doi.org/10.4018/978-1-61520-965-1.ch216

Chicago

Schiffel, Jeffrey A. "Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement." In Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 427-442. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-965-1.ch216

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Abstract

The semantic normal forms of organizational semiotics extract structures from natural language texts that may be stored electronically. In themselves, the SNFs are only canonic descriptions of the patterns of behavior observed in a culture. Conceptual graphs and dataflow graphs, their dynamic variety, provide means to reason over propositions in first order logics. Conceptual graphs, however, do not of themselves capture the ontological entities needed for such reasoning. The culture of an organization contains natural language entities that can be extracted for use in knowledge representation and reasoning. Together in a rigorous, two-step process, ontology charting from organizational semiotics and dataflow graphs from knowledge engineering provide a means to extract entities of interest from a subject domain such as the culture of organizations and then to represent these entities in formal logic reasoning. This paper presents this process, and concludes with an example of how process improvement in an IT organization may be measured in this two-step process.

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