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A Conversational Personal Assistant for Senior Users

A Conversational Personal Assistant for Senior Users

Deborah A. Dahl, Emmett Coin, Michael Greene, Paulette Mandelbaum
ISBN13: 9781609606176|ISBN10: 1609606175|EISBN13: 9781609606183
DOI: 10.4018/978-1-60960-617-6.ch012
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MLA

Dahl, Deborah A., et al. "A Conversational Personal Assistant for Senior Users." Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, IGI Global, 2011, pp. 282-301. https://doi.org/10.4018/978-1-60960-617-6.ch012

APA

Dahl, D. A., Coin, E., Greene, M., & Mandelbaum, P. (2011). A Conversational Personal Assistant for Senior Users. In D. Perez-Marin & I. Pascual-Nieto (Eds.), Conversational Agents and Natural Language Interaction: Techniques and Effective Practices (pp. 282-301). IGI Global. https://doi.org/10.4018/978-1-60960-617-6.ch012

Chicago

Dahl, Deborah A., et al. "A Conversational Personal Assistant for Senior Users." In Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, 282-301. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-617-6.ch012

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Abstract

Senior users could benefit from computer assistance in managing the details of everyday life and maintaining contact with friends and family; however, current computer interfaces can be difficult to use as a consequence of the physical, sensory, and cognitive changes that accompany aging. This chapter describe a multimodal application, which we have called Cassandra, that provides an extremely natural, conversational way for senior users to perform tasks like managing reminders or appointments, medication schedules, shopping lists, and phone calls. We discuss the implications of the characteristics of the target user population on the application design. In addition to describing the application, we will also discuss end user feedback.

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