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Humanizing Conversational Agents: Indisys Practical Case Study in eHealth

Humanizing Conversational Agents: Indisys Practical Case Study in eHealth

J. Gabriel Amores, Pilar Manchón, Guillermo Pérez
Copyright: © 2011 |Pages: 23
ISBN13: 9781609606176|ISBN10: 1609606175|EISBN13: 9781609606183
DOI: 10.4018/978-1-60960-617-6.ch014
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MLA

Amores, J. Gabriel, et al. "Humanizing Conversational Agents: Indisys Practical Case Study in eHealth." Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, IGI Global, 2011, pp. 312-334. https://doi.org/10.4018/978-1-60960-617-6.ch014

APA

Amores, J. G., Manchón, P., & Pérez, G. (2011). Humanizing Conversational Agents: Indisys Practical Case Study in eHealth. In D. Perez-Marin & I. Pascual-Nieto (Eds.), Conversational Agents and Natural Language Interaction: Techniques and Effective Practices (pp. 312-334). IGI Global. https://doi.org/10.4018/978-1-60960-617-6.ch014

Chicago

Amores, J. Gabriel, Pilar Manchón, and Guillermo Pérez. "Humanizing Conversational Agents: Indisys Practical Case Study in eHealth." In Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, 312-334. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-617-6.ch014

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Abstract

This chapter describes an eHealth human-like conversational agent called Maria embedded in the Web page of the Health Department of the Junta de Andalucía in Spain. Although this implementation is based on a strong theoretical background, a more practical approach has been preferred for the real-world case hereby described. Maria has been designed to perform several major tasks: she can arrange a doctor’s appointment, reply to queries pertaining to many varied subdomains, and navigate through the Web page. One of Maria’s most remarkable features is the successful application of advanced design and humanizing techniques which endow her with unusual skills and an enticing personality. Maria has been developed by Intelligent Dialogue Systems (Indisys) within a larger scale Web development project conducted by Sadiel SA.

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