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Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government’s Human Resources Line of Business

Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government’s Human Resources Line of Business

Timothy Biggert
Copyright: © 2011 |Pages: 33
ISBN13: 9781609605872|ISBN10: 160960587X|EISBN13: 9781609605889
DOI: 10.4018/978-1-60960-587-2.ch206
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MLA

Biggert, Timothy. "Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government’s Human Resources Line of Business." Global Business: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 311-343. https://doi.org/10.4018/978-1-60960-587-2.ch206

APA

Biggert, T. (2011). Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government’s Human Resources Line of Business. In I. Management Association (Ed.), Global Business: Concepts, Methodologies, Tools and Applications (pp. 311-343). IGI Global. https://doi.org/10.4018/978-1-60960-587-2.ch206

Chicago

Biggert, Timothy. "Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government’s Human Resources Line of Business." In Global Business: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 311-343. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-587-2.ch206

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Abstract

This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business (HR LOB). It explains how the HR LOB program has used enterprise architecture to drive transformation to a new Human Resources service delivery model across the United States Federal government. The authors propose that the common view and vocabulary that EA artifacts provide, along with the collaborative governance that took place to create the artifacts, has produced a solid business foundation for this extensive business transformation effort.

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