MLA
Ahonen, Aki, et al. "eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective." Global Business: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 911-928. https://doi.org/10.4018/978-1-60960-587-2.ch402
APA
Ahonen, A., Salonen, J., Järvinen, R., & Kivistö-Rahnasto, J. (2011). eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective. In I. Management Association (Ed.), Global Business: Concepts, Methodologies, Tools and Applications (pp. 911-928). IGI Global. https://doi.org/10.4018/978-1-60960-587-2.ch402
Chicago
Ahonen, Aki, et al. "eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective." In Global Business: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 911-928. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-587-2.ch402
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