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User Evaluation of E-Government Systems: A Chinese Cultural Perspective

User Evaluation of E-Government Systems: A Chinese Cultural Perspective

Nan Zhang, Xunhua Guo, Guoqing Chen, Patrick Y.K. Chau
Copyright: © 2011 |Pages: 22
ISBN13: 9781609606053|ISBN10: 1609606051|EISBN13: 9781609606060
DOI: 10.4018/978-1-60960-605-3.ch004
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MLA

Zhang, Nan, et al. "User Evaluation of E-Government Systems: A Chinese Cultural Perspective." International Enterprises and Global Information Technologies: Advancing Management Practices, edited by Felix B. Tan, IGI Global, 2011, pp. 63-84. https://doi.org/10.4018/978-1-60960-605-3.ch004

APA

Zhang, N., Guo, X., Chen, G., & Chau, P. Y. (2011). User Evaluation of E-Government Systems: A Chinese Cultural Perspective. In F. Tan (Ed.), International Enterprises and Global Information Technologies: Advancing Management Practices (pp. 63-84). IGI Global. https://doi.org/10.4018/978-1-60960-605-3.ch004

Chicago

Zhang, Nan, et al. "User Evaluation of E-Government Systems: A Chinese Cultural Perspective." In International Enterprises and Global Information Technologies: Advancing Management Practices, edited by Felix B. Tan, 63-84. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-605-3.ch004

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Abstract

Based on Information Technology adoption theories and considering Chinese cultural characteristics, this chapter proposes a user centric IT/IS evaluation model composed of three determinants, namely perceived usefulness, perceived ease of use, and perceived fit, for investigating the e-government systems application and management in China. By empirically validating the model with survey data, it is demonstrated the perceived fit has significant impacts on the end users’ evaluation towards e-government systems, due to the special element of Hexie in the Chinese culture. The results also indicate that the reasons for failures in e-government systems application in China largely lie in the lack of fit, which may root in the long power distance characteristic of the Far Eastern culture.

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